Facebook & Instagram

Not the best app if you sell intimate clothing, constantly rejected even if the item is on a manequin. Can't be bothered with the appeal system as it does nothing to help the merchant.

Keep getting items rejected, then I correct listing but cannot file for appeal or to be looked at post-correction

I’ve been using this app to track my Facebook and Instagram ads, but the reporting is totally inaccurate. It counts in-person store sales as if they came from my ads, which is completely wrong and makes my data useless. I tried reaching out to Meta support multiple times, but no one seems to care or even respond. As a business owner, I need real numbers to make smart decisions—this app doesn’t deliver. Disappointing experience all around.

The app doesn't really connect, despite trying to connect it for months. Even after contacting facebook support there isn't anyone to contact, just a bunch of loophole links where you will miss a good 30 minutes of your life trying to find answers.

Die Facebook Instagram App ist für unser Unternehmen ein echter Gamechanger. Die Möglichkeit, Beiträge gleichzeitig auf beiden Plattformen zu verwalten und zu planen, spart enorm viel Zeit. Besonders hilfreich sind die detaillierten Insights – ideal, um den Erfolg von Kampagnen zu analysieren und Inhalte gezielt zu optimieren. Auch das Community-Management funktioniert schnell und effizient. Wer sein Business professionell auf Social Media präsentieren möchte, kommt an dieser App nicht vorbei. Absolute Empfehlung!

Hours wasted trying to set things up & errors keep on popping up. Re-installed app various times & even this did not iron out the issues. From Pixel related issues, to catalogue not sync to domain issues...it's a battle not worth investing your time in.

This app is incorrectly coded and doesn't give an option to select which business manager to connect - it just assumes everyone only owns one. Confirmed with Shopify support. Fail.

I had so much issue installing this store on my Shopify. Had bugs. Both shopify and meta support kept bouncing the support to each other. In the end, i had to delete my account and install again because no one was helping and business was getting affected.

En general, la integración funciona con normalidad para tareas básicas. Sin embargo, el catálogo se crea una vez y no es posible crear uno adicional. Por lo tanto, la funcionalidad es muy limitada. El soporte de FB no puede resolver ningún problema técnico complejo.

no problem integrating with a new shop on Shopify but has been a big issue in the past. Support is awful. 8 weeks and counting