Facebook & Instagram

The Facebook & Instagram app enable worldwide connection to my target business audience. Using the tools within this help enhance and solidify my growing business daily. Being a small business, or rather the small fish in a big pond, the ongoing support of such a platform app is truly welcomed.

The worst experience I've ever had with any company! I have been locked out of my account for over 8 months now. I've submitted all the required documents for a business dispute, and I've received absolutely no help since I submitted them. I even went as far as getting Meta Verified through my personal account in hopes I could get more help to recover my business account, and nothing! This is hurting my business as my website's domain is still linked to the old account I'm unable to access, therefore, I cannot link it to the new account I've setup. I've begged for help! I've opened multiple tickets trying to get this resolved, but FaceBook cares nothing about you or your small business. They have forgotten where they come from and could care less about you! So, now you just take my money for my monthly subscription, and I get nothing in return! I can't tag any of my products when posting on my social media accounts because I cannot verify my domain - because it's still linked to my old account! It's like adding salt to the wound when I've done everything that's been asked of me, but FaceBook won't follow through on their end!

Doesn't work. When I log into Facebook it tells me I don't have access to this feature yet. I've tried switching over to my FB business page and then logging in from Shopify but it tells me I have to switch back to my personal account first.

Their statistics show that the number of orders made through their ads is 3 to 10 times higher than the total number of orders on the site. Their support is the most useless thing in the world; I’ve been corresponding for a month and, apart from stupid responses like ‘third-party statistics may differ,’ I haven’t heard anything else.

My shop has been in review for some time.... I am at the:

"Syncing additional info
You'll be able to start selling once the sync is complete." stage...

but I have an indicator saying I need to action something... and there is no obvious (or not obvious) solution. this leads to other issues like unable to integrate other apps like my review app into my store.

The verification process takes more than two months without any update. If i ask at customer service, tell me that iam a new business and dont have enough follower in order to sell on ig and fb

This app is easy to use but when you run into a snag, i.e. advertising or shop approval. There is not straight forward explanation of the issue and how to resolve it.
Also, no individual customer support assistance to help.

Having problems posting on instagram it seems FB has audio and instagram does not. I have a second issue I would like to mention, I have been threatened for the past several months from someone saying they are meta they say I have violations and copyright infringements. I have replied may many times, and all i get back is the same old messages saying We have been trying to contact you. Then after a few months they say I am being sued for something. I have requested SO MANY times that they should send me exactly what the problem is so I can address it directly. but this has been going on for months now. Can someone at META contact me directly and stop this harassment.

The link between the three apps are poor. I wish that, whenever I have a new product, the listings will automatically reflect to Instagram and Facebook apps. Its so annoying to have to go into the separate page within shopify, add my new product, then to have it approved.

If these were auto connect, I would rate 5 star and be a forever loyal user.

Seems to have issues with Weglot and other translating services. Sales not being attributed in Ads Manager.