Facebook & Instagram

I’ve been extremely disappointed with the Facebook and Instagram app on Shopify. Over time, recurring issues—especially the repeated rejection of our products on both Facebook and Instagram—have made it nearly impossible to run effective advertising campaigns. Unfortunately, these issues aren’t isolated; they’re part of a broader, ongoing problem with Meta’s platform, and there’s been no meaningful support available to help resolve them.

Due to these persistent challenges, we have ultimately ceased advertising with Meta altogether. It’s frustrating to invest time and resources into a tool that not only fails to deliver on its promises but also leaves you without the necessary support when problems arise.

I hope these concerns are taken seriously and that significant improvements are made to both the product approval process and customer support infrastructure.

Fantastic app for expanding your sales channels. 100 times easier to setup, verify your business is legit, and sync products compared to TikTok store. Plus you get best of both worlds (FB & IG). Can't go wrong.

un casino per configurare notifiche inutili dopo 3 giorni niente prodotti sul shop fb.

Depuis que j'ai lié mon compte Facebook & Instagram à Shopify, mon compte est bloqué depuis plus de 15 jours sans aucune justification ni avancée dans le processus. Impossible de contacter le support, ce qui est extrêmement frustrant et pénalise mon activité. Très décevant pour une application de cette envergure.

I am extremely disappointed with Instagram and Facebook after two years of trying to address an ongoing issue with product visibility on my Facebook Shop and TikTok Shop. Despite countless attempts to contact support and resolve the issue, my products remain invisible to potential customers, significantly slowing down the growth and visibility of my brand.

As a small business owner, I rely on these platforms to reach my audience, but their lack of responsiveness and failure to fix this problem has been beyond frustrating. Why is it so difficult to make products visible to the customers who want them?

Their inefficiency and lack of support have caused unnecessary delays in my brand's growth, and it's deeply disheartening to see platforms that claim to empower small businesses fall so short in delivering on their promises.

If Instagram and Facebook truly value their business users, they need to prioritize resolving these issues and providing the support we need to thrive.

Seems like I am having the same problems as others...
Have been waiting for the approval for weeks... The Shopify itself also mentions the developer of the app needs to update the version matches to the newest Shopify version of API which updates every 3 months...
If this info is wrong, in any other ways around, please approve my Shopify account syncs with Facebook&Instagram...

I am not happy with how the app works, we've got separate stores per country with Shopify and one social account. The Facebook and Instagram account however can only be connected to one Shopify store and both several.

I found it diffcult to list products as some would be declined without an explanation as to why this was, other than 'commerce policies'. This didn't help me rectify the problem with editing product descriptions etc., the specific issue needs to be given. The help from the developers was limited.

way to buggy, this app does not even have a decent support. try to contact FB support is a impossible quest.
Shops stays (in review) for several months..

è una grande risorsa ma come produttore di vino non è consentito vendere il mio prodotto quindi con estrema amarezza non posso utilizzarlo.