Faire: Sell Wholesale

Faire has become such a incompetent company. Our sync never works, and they can never help. So we re-install and delete all 500 listings 20 at a time again and again in a loop.

This company went out of it's way to undercut and out market competition until they became a monopoly and now we have a company that only cares about their bottom dollar leading the american wholesale industry. Go figure we get this lack luster support.

In my experience if you don't poke them every week they'll just never write back, too.

I was able to set up my store correctly, but then when I go to check my products, there not showing up and there's no screen to see them. I cannot stress how hard technical issues have made things.

We have been on Faire for several years. We recently were locked out of our account and have received no responses from Faire Support in nearly two weeks. Faire is now canceling orders that have already shipped, so we will not receive payment for these orders.

Absolutely awful support.

I would give it less than one stare if I could. I was told I need to update to this app by the end of the month so I did. It took all my wholesale pricing and made it the suggested retail price slashing my wholesale pricing by 150% when I asked if they could roll back my site I was told no I have to do it manually. Just a few thousand items to reprice and on Black Friday!!!!!!

Not recommended at all. I give it a 0. Don't join their platform. They cancel your account when you have had integration problems and leave you without service. Not recommended. The support team is limited to making a copy paste without any further solution. REGRETTABLE. I rate this app and company a 0.

Not even 1 star they deserve. We have been on the platform for more then 3 years and suddenly they are targeting our brand is saying we buy products from third party websites. After sending all the evidence and defending the case, Matt at Customer Support is extremely rude and unhelpfull. Afterall the fees are too high for the amount of sales you make on the platform.

Avoid at all costs!!!

The catalog sync does not respect whether or not the product is excluded from the Faire channel. This has led to situations where products that we do not sell via wholesale are being synced automatically, including products that CANNOT sync to 3rd party channels like Shopify Bundles, and stuff that is limited to certain Markets.

If you're going to have an app that is a Sales Channel, it needs to actually respect whether the product is enabled for your channel.

Be very wary of using this app. On the advice of Faire, I installed the Faire: Sell Wholesale app. I then went to Faire, and as instructed, clicked on Import from Shopify. I was told that this would just import the SKUs that were on Shopify, but missing from Faire. Instead it duplicated all 384 listings. Faire's very limited product view does not allow sorting by SKU so I could not easily delete the duplicates. I contacted Faire support and they told me the easiest way to sort out the problem was to delete everything and start again. I followed this advice and it was further disaster. The Shopify titles did not fit on Faire, it removed all the Collections and worst of all if deleted all the sales history. I did not get any Faire order for the next four weeks. This App cost me many hours of additional work and hundreds of pounds in lost orders, so be careful!

Very unprofessional - avoid them like the plague.

This integration sucks. Syncing doesn't work as expected and there's no way to access settings.