Faire: Sell Wholesale

WHAT A NIGHTMARE. I have been working on and off since March (it's now July) to get my Shopify-Faire integration to work correctly. I got so frustrated that I just put it aside for a couple of months only to return to a bigger nightmare ... products duplicating, some missing, inability to add things to cart, carts emptying, etc.... The issue is likely not that complicated but there are too many ways that you can sync the two systems and no good troubleshooting support. BUT the main issue is that Faire support takes forever to respond and when they do so they select one thing to focus on which is often not the crux of the issue. I've decided to delete the app and start from scratch but my store was essentially ineffective during all of Faire's Summer Market and I got minimal to no response or help from Faire. I am integrated with a couple of other platforms and the process was very smooth so the issue is 100% this app.

The worst application I have ever used. The support is just as useless.

Product variations are only partially published, and support keeps sending irrelevant videos with settings that have absolutely nothing to do with the actual issue.

I would never recommend bringing your customers to this platform. You’ll only embarrass yourself, and your customers will end up leaving for competitors with a platform that actually works properly.

We have not been successful in reaching our Faire Account Representative. Despite multiple attempts since April 2026, including emails and trying to connect through live chat, we have not received a response.

We have been actively trying to get our Faire account activated, but without support from Faire, we've been unable to move the process forward. We would greatly appreciate assistance in connecting us with the appropriate team so we can resolve this and get our account active again.

Trotz der großen Bemühungen des Supports:
- Faire unterstützt mehrfache Shops nicht (unser Fall: Hauptsprache Deutsch, zweite Sprache Englisch, englische Produktbeschreibungen konnten nicht importiert werden).
- DMARC/DKIM-Einträge wurden zwar erfolgreich verifiziert, aber nicht authentisiert, womit die gesamte Lösung nicht freigeschaltet werden konnte.
- Support: Sehr hilfsbereit, aber teilwiese widersprüchliche (und letztendlich nicht funktionierende) Lösungen angeboten, wegen Sitz in Westküste USA lange Antwortzeiten. Support bezieht sich ausschließlich auf die englischsprachige Version von Faire, kommuniziert aber auf Deutsch.

Integrating products between shopify and Faire is a nightmare.
Most dont import into Faire correctly, and its too much effort to continue with

sales channel continuously has had problems and has caused us so much stress and delay with wholesale customers and their orders. it has caused our inventory to go out of whack and we have to keep updating it. the sales channel also does not take ANY of the meta tags or information like color, materials and other information into Faire, meaning after it imports your products, you have to search to make sure the correct product is connected, the correct photo and variant photo is connected and then all the information is filled out. It's essentially just having you re-do everything you thought you were doing. it also seems to re-write some of itself, as we've disconnected products, unpublished and or changed information on shopify and or sales channel and it is not reflected in faire, causing a lot of problems. Faire, please get on this and fix it. We used a third party app and were told we needed to switch to this to make everything work well and yet have the same and worst problems.

100% DO NOT RECOMMEND. Our first week on Faire as a Brand, and there was a big hiccup. Syncing with our Shopify catalog was seamless, but turns out it's not 100% accurate. Faire will not back you up as a Brand as they do not compensate for any mistakes that happen on app integrations. The price that they synced on Faire is different from Shopify, and we were selling units to retailers at very low prices. This was quickly bought up to Faire, but they offered no empathy or support, not even waiving commissions on this order.

They only want your money and do not support you as a Brand. I will make sure to let every single brand owner I know to becareful with Faire.

It is not friendly; we can not do it in bulk. It's tough to search through pages one by one. The view of 20 products per page is not enough.

App does not sync properly and Faire has zero support to help you navigate the connection. Their support team never responds to emails and their further claims to "investigate further". Products and data do not sync into Faire. Waste of company time and resources.

We've been selling on Faire for 5 years now - ever since we lost our brand account manager we have had the WORST customer service and absolute worst experience. I have been trying to get help for nearly 3 weeks now - our shopify is no longer integrating, on top of that Faire suspended our best sellers, siting that their was a pricing issue. I had explained several times that like several companies, we had to raise published prices slightly dues to tariffs. Our own website reflects this.. but they did not listen and removed our best sellers just as we are entering our busy sesason. I have customers complaining and wanting to order products, but cannot check out after adding to their cart! I email support repeatedly, nothing. I call the phone # for them and you are told that this line is not supported...!!! I'm about ready to bail! Was a great resource for us in the beginning but now..