Fairing Post Purchase Surveys

Fairing has been pivotal in adding additional layer to understanding our multichannel attribution as well as digging into customer insights: from what products they would like us to develop and sell to what specifically they liked about their product of choice.
We increased our post purchase survey response rate dramatically since implementing Fairing. We are not relying on email for this specific purpose anymore, but instead all the questions conveniently sit on the post purchase page. Win for our customers as they get one less email into their inbox, win for us as we get more responses and hence more reliable results.

Big fan of Fairing and their team. They’ve been immensely helpful in helping us scale our instructor channel and measure word of mouth. Our response rate is always over 50% which we were surprised by!

Can't recommend this app enough. It's an affordable way to acquire invaluable information, and the company is constantly working on updates, integrations, insights, and more. We utilize it religiously to see how our post-purchase survey responses change as we modify varying marketing channels.

By far the best post-purchase survey app – from product to support we’ve been super impressed with the team at Fairing. We mainly ask attribution related questions, and have more recently started asking questions to help solve CRO and personalization. Highly recommend their Google Sheets Extension and Klaviyo integration.

I used fairing weekly if not more for quick insights into our customer base. It's so easy to edit questions and launch new ones. No complaints!

Sehr gute App! Super Nutzer freundlich und die Auswertung ist ebenfalls sehr easy. Sind sehr zufrieden hiermit.

Helpful support, quick to help with issues with data and suggested ways to improve response rates.

Very responsive customer service, and an easy-to-install tool that gives valuable insights.

Had an issue with my plan selection, but the support was prompt and very fast to respond. The app gives great insight into your customers

One of the best tools in our toolbox. The team is very responsive and quick to make improvements.