Fairing Post Purchase Surveys

Fairing has become our go-to for understanding where customers actually first heard about us (and when) and collecting other insights we're in need of.

Super simple to set up - it's helped us make sharper calls on where to spend, especially when we know customers are shopping cross channel.

The team are brilliant too: quick to reply and genuinely helpful.

We were previously on Kno which is a solid place to start not thinking too much of the Post Purchase Survey until I got a walk through of Fairing. Their integrations and the data you can pull and connect to are next level. If you are looking to get a way better understanding of your attribution and the ability to connect these data points to all your channels this is the tool for you.

Really easy to set up, and has made it really easy to know which influencers and creators are driving sales. Fairing has unlocked an entire layer of marketing intelligence that we were previously blind to.

I used fairing weekly if not more for quick insights into our customer base. It's so easy to edit questions and launch new ones. No complaints!

Fairing lets us understand how the shopping experience impacted our customers. We're using a combination of onsite surveys, post-purchase and post-delivery surveys to learn how we can improve our overall customer experience.

The Fairing team is really impressive with customer service. I hadn't reached out before and needed help with the Google Sheets integration and they helped with everything! Awesome service, and great product.

Fairing has given us invaluable insights about our customers - from how they discovered us to the nuances of behavior by country. The Fairing team continues to be a fantastic partner to us, giving us strategic recommendations on how to enhance our post-purchase surveys & providing a unique perspective on how to leverage the insights we're collecting. I cannot recommend Fairing enough!

Fairing has been tremendous in allowing us to understand how our customers are hearing about us. The Fairing team has been an incredible thought partner regarding how to further enhance our post checkout surveys to ask questions better, make the experience easier for our customers to respond, and clean up responses so they are more actionable for our team.

Fairing is really simple to get set up and their team is great to work with. Don't take the ease of use to mean the product is not sophisticated, it is and getting the data into our Looker instance has been easy too - though for quick analysis, I go straight to the dashboard

Fairing has been a game-changer for our post-purchase surveys, giving us insights that truly help us understand our customers on a deeper level. The setup process was seamless, and the data we’re now collecting has been invaluable for refining our strategy. Special shoutout to Samantha on the support team—she’s been fantastic in guiding us through any questions and has been incredibly responsive and helpful. If you're looking to elevate your customer feedback approach, Fairing is a must-have!

Fairing has been essential for us to understand the impact on the business for our influencer, organic social, and partnership efforts especially. Getting a holistic understanding beyond paid media of acquisition is critical for us. It's such an easy to use tool and helps us uncover other interesting insights from our purchasers. Highly recommend as essential to any size biz!