Rezensionen (139)
Anpassen
-
Nach Bewertung
App looks good on the onset, but don't expect any help from support with any issues as they simply send you link to their faq page by default and refuse to answer any questions you may have.
I have since found better supported faq App
Hi John,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with our support did not meet your expectations. After reviewing our conversation, we found that your question was related to adding FAQ content to a page, so we provided a direct link to the relevant section of our documentation as the quickest way to help.
That said, we understand that you may have been expecting more detailed guidance from us. We apologize if our response came across as dismissive, that was never our intention.
We genuinely value every customer and always strive to provide helpful and timely support. If you're still willing to give our app another try, we'd be happy to assist you personally and answer any questions you may have.
Thank you again for your honest feedback. It helps us improve both our product and our support experience.
Best regards,
Duke
Nice app for creating FAQ pages. Sufficient if you only want to create a few FAQ pages. However, we want to display FAQs in an accordion design on product and landing pages and all these FAQs in a tab-like design on a main page. We explicitly asked about this before installation—the answer: yes, it's possible. After many emails with the support after installation, it turned out that this is NOT possible. Either the support team doesn't know the product well enough or they don't read the email inquiries. The quality of the support leads to the downgrade. You can't work like this.
Fantastic app for creating an FAQs page quickly and easily. The setup was straightforward, user experience is smooth, and the developer's support was outstanding.
Thank you so much for the great review.
We hope you have a good experience with our support team and DDSHOP FAQ app.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at ddshopapps@gmail.com, we are always willing to help you.
Best Regards,
DDSHOP APPS Team
Customizing withing a few minutes. Thank you Duke!
Thank you so much for the great review.
We hope you have a good experience with our support team and DDSHOP FAQ app.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at ddshopapps@gmail.com, we are always willing to help you.
Best Regards,
DDSHOP APPS Team
Top App. Request for removing of Branding answered very fast. Easy to use.
Thank you so much for the great review.
We hope you have a good experience with our support team and DDSHOP FAQ app.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at ddshopapps@gmail.com, we are always willing to help you.
Best Regards,
Very happy with the app and their customer service. I would use this on any other future sites i create also.
Thank you for using the app and supporting us a lot by leaving the great review. If you need any further help, don't hesitate to contact us.
Best regards,
Great App, Awesome Customer support. 5 Stars! My recommendation. We tried many other FAQ app before. This one is the best!
Hi,
I'm Brian from DDSHOP Customer Support Team. Thank you so much for your review.
We hope you have a good experience with our support team and DDSHOP FAQ app.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at ddshopapps@gmail.com, we are always willing to help you!
Best Regards,
If you use this app.... be advised that it is very buggy.
1. The "free" version still has a monthly usage charge... don't be fooled, it is not free.
2. The "submit a question" upgrade has multiple technical issues that the technicians cannot seem to get corrected. And I tested the "submit" on multiple platforms and browsers and always get bad results.
We have customized the Submit button according to your request. And the free plan does not require you to pay a single dollar, why are you giving such a bad review to the app? Is that fair to us?
You come from a country of civility and politeness. I hope you reconsider your review.
There are few applications that support customers via email and chat like ours. We are not fooling you.
Kind regards,
DDSHOP Support
I tried a few FAQ page related apps and this is no doubt the best one - not only because it's free (which is wonderful for small business like us) but also because of its clean and intuitive user interface, great functionalities, and excellent customer service. 5 stars!
Thank you so much for the great review.
We hope you have a good experience with our support team and DDSHOP FAQ app.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at ddshopapps@gmail.com, we are always willing to help you.
Best Regards,
DDSHOP APPS Team
Beautiful app, very easy to install and design the way you like (some css-adjustments needed, but nothing I couldn't accomplish with my little css knowledge)
Also the support helped me very quickly with enabling the english translation on my websgop!
Thank you so much for the great review.
We hope you have a good experience with our support team and DDSHOP FAQ app.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at ddshopapps@gmail.com, we are always willing to help you.
Best Regards,
DDshop App Team
