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destinations like Côte d'Ivoire because Shopify doesn't require a postal code for those locations, causing a "Package Generation Failed" error in the app.
The PluginHive support team (Touseef, Manohar, and Sibi) was responsive, thorough, and dedicated to solving the issue. They communicated clearly throughout the troubleshooting process, coordinated with their development team, and deployed a fix that passes a background placeholder postal code so rate requests succeed seamlessly.
Giving 4 stars instead of 5 only because it took a couple of testing rounds to get everything working fully, but overall, their support is top-notch and reliable. Thank you, PluginHive team!
The support team is fantastic! They always respond quickly and are very helpful with setting things up. The only thing I’d love to see is some documentation for the plugin, making it easier to understand and configure its features independently.
"I ran into an issue with an international order that couldn't be processed, but customer support guided me step-by-step until the shipping label and documents were sorted out. Fantastic app with top-tier customer service!"
Thank you for your review!
We’re happy we could help you integrate your FedEx account, set up domestic and international shipping, and ensure shipping labels and documents are generated seamlessly for your US based premium fragrances, deodorants, and skincare store.
If you have any questions, we’re always here to help!
The app has worked flawlessly for me, but I was really struggling to connect with the new REST API that FedEx now requires. The customer service was excellent it helping to connect for me.
Thank you for your review! We're glad we could help you seamlessly migrate to the FedEx REST API and automate domestic shipping with your FedEx account for your US-based aquarium store.
If you have any questions, feel free to reach out!
Plugin Hive’s support is outstanding. When an account issue disrupted our shipping, they jumped on a Zoom call, worked directly with FedEx, and had us shipping again within a day. They went above and beyond for us last year, too. We’re grateful for their quick, personal help!
Very helpful and prompt customer service! Highly recommend. I have been a customer for over 1000 days
Thank you for your review! We’re glad to help you automate domestic shipping with your FedEx account for your US based jewellery cleaner store.
We truly appreciate your recommendation.
If you have any questions, feel free to reach out!
Very quick assistance and informative feedback.
Thank you for your review!
We’re happy we could help you integrate your FedEx account and set up domestic and international shipping for your US based women’s fashion and clothing store.
If you have any questions, we’re always here to help!
Sibi was excellent in solving my shipping problem.
Thank you. The PH Ship Rate and Track app is excellent.
Thank you for your review!
We’re happy we could help you integrate your FedEx account and set up domestic and international shipping for your US based commercial brewery equipment and accessories store. We’re glad the app is working well for your shipping needs!
If you have any questions, we’re always here to help!
Excellent support, always responsive and helpful!
Thank you for your review!
We're glad to help you automate domestic shipping with your FedEx account for your US based medical and aesthetic equipment store.
If you have any questions, feel free to reach out!
Sibi was a great consultant and he helped within 5 minutes and solved the problem. Great customer service!
Thank you for your review!
We're happy we could help you integrate your FedEx account and set up international shipping for your Germany based precision tools store.
If you have any questions, we're always here to help!
