FT: Frequently Bought Together
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scam app billed me even after i uninstalled. How do i get my money back
Hi Phera Lab Store admin,
I sincerely apologize for any inconvenience you may have experienced.
I’d like to take a moment to clarify your concern. Upon review, I can see that your account was in the billing cycle of April 23, 2026 – May 23, 2026, during which charge was applied.
Although the app was removed on April 26 during this billing period, the charge remains valid as it was generated at the start of the billing cycle.
In line with Shopify’s policy, charges for recurring app fees begin once the app is approved and continue at the start of each billing cycle. This means that even if an app is uninstalled shortly after installation, a charge may still appear due to the billing timing. Uninstalling the app prevents future charges, but it does not cancel any charges that have already been applied to the current billing cycle.
We strictly follow Shopify’s billing policies, and you can find more details here:
https://help.shopify.com/en/manual/your-account/manage-billing/billing-charges/types-of-charges/third-party-charges/app-charges
We sent you multiple emails but still have not received any reply. Kindly reply to us at support@fether.app for further assistance.
Thank you for your understanding, and I look forward to hearing from you.
Best regards,
Julie
Fether Support team
app organizzata veramente bene, utile e che da un grande effetto positivo al negozio. Anche il servizio clienti è fantastico
L'app è eccellente, fa esattamente ciò che dovrebbe, non impatta il caricamento delle pagine, permette una buona personalizzazione ed è facile da usare, in pochi minuti fai tutto ciò che ti serve con un ottimo risultato estetico. Grazie!!
La sto provando adesso, sembra funzionare bene. Facile e intuitiva per ora non ho altro da aggiungere
Good App support, I expect a lot from this app, we will see over time how it will behave but the impression is positive.
only out of stock product are addable in create bundle.
Hi there,
We sincerely apologize for any inconvenience you may have experienced.
Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue.
Sincerely,
Fether Team
Having quite a lot of fun with this plugin. It is interactive and gives customers interesting choices while shopping - a happy shopping aid for the store as well since it upsells product bundles both at the PDP and the cart as well.
I recently integrated the Frequently Bought Together (FBT) app into my online store, and the results have been nothing short of impressive. This tool has not only increased my average order value but also significantly enhanced the shopping experience for my customers.
Aplicación excelente para recomendar artículos a los clientes y aumentar así el valor del carrito. Permite numerosas combinaciones de articulos
Unfortunately after having a play with this app its not for us. It had issues showing on our store and when you are trying to work with your site and get an app tested in the time you have allocated to work on it, waiting for your app to add you as a premium member is too much like hard work and time consuming when all you want to do is test the app and see if it fits your needs. The app did not work on our site for us and we ended up removing it and using a different app.
Dear The London Brow Company store admin,
We’re sorry for any inconvenience you experienced. The experience you had is not the standard we want for our customers.
After checking our records, we noticed that we did not receive any support ticket or contact regarding the issue, so unfortunately we were unable to assist you in a timely manner.
We would truly love the opportunity to help resolve this for you. As a first step, could you please try reinstalling the app? If the issue continues, please reply to this email with more details about the problem you encountered, and our team will gladly assist you further.
Best regards,
Fether Team
