File Upload & Image ‑ Uploadly
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Was able to solve our problem in 24 hours :)
Thank you very much for your feedback regarding our file upload solution, Uploadly.
We greatly appreciate your insights on our uploader and the product options available. Your input is crucial for us to enhance our service and ensure we meet your needs effectively. If you have any more suggestions, questions about our product options, or need further assistance with our uploader, please don’t hesitate to contact us:
support@inspon-app.zendesk.com
Warm regards
Anna
I needed some assistance with this app and chatted with Anna. She was friendly and worked quickly and efficiently to provide me with the best customer service and fixed my issue. Thank you so much and look forward to using this app!
this product is great I used it and work well with no issues
excellent
The customer service is top notch!!! They are fantastic!! The upload app is soo awesome!
Awesome app , awesome service
Amazing! Loads of customisation options and really easy to use.
Thank You!!
We recently installed Uploadly for our Shopify store, hoping to streamline the process of file uploads on our product pages. While the app functions well in terms of file uploads, we were extremely disappointed by the pricing structure.
The app works effectively only on the Unlimited plan, but the price more than doubled from when we installed the app on another store on the Unlimited plan at a much lower cost.
When we reached out to the developer to see if they could match the price from our other store, we were told it was not possible. This response was frustrating with the attitude from support, especially since they had the opportunity to secure our business for multiple stores (we were ready to commit to a second and third store). Instead, they turned down the opportunity, effectively losing our potential sales and future business.
In the end, while the app itself works as advertised on the unlimited plan, the lack of flexibility on pricing and poor customer service has left a bad taste in our mouths. We are now looking for alternatives and will not be using Uploadly for any future stores. Very disappointed.
Hi,
Thank you for your review!
We’re having trouble understanding your feedback and the reasoning behind it.
You’ve been using the Uploadly app since October 10, 2023, on the free plan. On March 21, 2024, you reached out to us requesting a lower-priced plan.
You claim that Anna from our support team denied your request, but that is not accurate. Anna explained that the new pricing plans are higher to cover the infrastructure costs, as the older plans were no longer sustainable.
However, she also informed you that it’s perfectly fine for you to subscribe to the unlimited plan and benefit from app credits as part of the offer.
Given this, your review appears to misrepresent the situation. We kindly ask you to reach out to us so we can clarify things further, as your review is both misleading and factually incorrect.
Thank you for your understanding.
Here is the screenshot of the conversation with Anna:
https://cdn.shopify.com/s/files/1/0764/2329/9421/files/Bildschirmfoto_2024-12-25_um_10.17.58.png?v=1735118329
to hard for me to use I fucking can't figure it out and every time I reach out to support they are closed
Die App war viel einfacher einzurichten als andere vergleichbare Apps. Konflikte mit dem verwendeten Theme wurden vom App Betreiber innerhalb von 24h gelöst. Die App funktioniert nun Fehlerfrei, soweit wir das bisher einschätzen können.
