File Upload & Image ‑ Uploadly
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I really like this app. Never had any issues. Pascal was incredibly helpful in solving a tricky technical issue with our photo upload button on Shopify. The problem involved a custom code workaround with our box builder app, and Pascal worked through it thoroughly and communicated clearly throughout. Really appreciated the support - thank you!
Very quick response and ticket was resolved very fast. Thank you. Great service.
Great!
it does exacly as seem and is very useful
Seems to be working fantastic! Love it!
Amazing support from Anna Louise. Great experience, super helpful
I attached my shopify lini to my TikTok page. When my customers access my shopify store through the link on TikTok they are not able to add images. They have to tap the 3 dots at the top right corner then select 'open in browser' before they can actually add images.That is too many steps. This needs to be fixed. Until then, Im out.
Thank you for your feedback! We understand your frustration and would like to briefly explain the issue: Unfortunately, the problem is due to TikTok itself. When customers access your Shopify store via the link on TikTok, it opens in TikTok's embedded browser, which doesn't support all features on some devices, especially on Android. As a result, they may need to tap the three dots in the upper right corner and select “Open in Browser” to upload images.
I have personally tested this on an iOS device, and the issue does not occur there. You can see this in the following video:
https://www.loom.com/share/cf1c64e656f4472a86ac59e87809c232
The issue mainly occurs on Android devices in the TikTok Browser and is due to the limitations of the TikTok browser. Unfortunately, we have no control over this.
We would kindly ask you to reconsider and amend the review, as this is not an error on our part and is something beyond our control. As you also mention in your new upload app on your website, it doesn't work on Android either.
Thank you for your understanding!
The app was working well on the free plan. Absolutely deplorable though that when I reached the max amount of use on the free plan there was no notification or indication the upload field disappeared from my store. I had no idea why store visits were high and sales were low, until someone reached out. No idea how many sales I missed out on because there was no way for me to know... Awful.
Thank you for your review.
We were a bit surprised by your feedback, as we always notify our users when they reach the plan limit. A notification is sent via email to the main account, and additionally, a large red banner is clearly displayed within the app.
You chose the free plan, fully aware that it comes with a 20-file limit in total. By selecting this plan, you agreed to it's terms and conditions.
However we really appreciate your thoughts.
I am extremely satisfied with Uploadly and highly recommend it. The technical team provided exceptional support during the integration of the app on my site. Despite numerous technical complications due to my product and custom code, they managed to integrate the application flawlessly. Their dedication and expertise truly stand out!
I would definitely recommend this app. It works perfectly for what I need for my new business and it was fairly easy to install. I ran into some issues and reached out to customer service and was very surprised at how quickly they responded! Ana was very helpful and provided videos explaining the process and after i made all corrections I asked her to please review my site to see if all Uploadly configurations were correct and she confirmed all was well. Despite the difference in time zones they responded quickly and answered all my concerns.
Thank you Uploadly team!
