FlavorCloud – AI Cross‑Border

This system is a game changer for us. As our COO, I have used many shipping services and understand how "it all works." To have an app that installs quickly to give real time quotes based on country and service is really great and easy. I would say what it comes down to is cost, and the shipping costs are much lower than our old services. There's 2 services, standard and express and they quote out all of their carriers (post, fedex, ups, dhl, etc) based on the "lanes" and the destination country.

Long story short, it's worth installing and trying it out. It's easy to work with and the costs are a game changer. Hope that helps

One of the best Shopify store integrations we have added to date and this is not an exaggeration. The support is top-notch and thorough with onboarding, upkeep, and operational support. They truly care about what they do, who they serve, how and why they are doing it. Very simple interface that seamlessly integrates with our store and provides our international customers an easy and transparent checkout experience. Shipping int'l e-comm was such a long and manual process before but Flavorcloud has changed the game. We cannot be any happier with their service and feedback we are getting from our beloved international customers.

Love how easy the set up was and how proactive the team is with any questions or concerns I have come across.

Over time I've been having more and more problems with this app. It has bugs very often, and doesn't seem to work with wholesale orders that use discounted prices.

Customer service was very good but I ended up deleting the app when I found out what they charge. Update: They take a large percentage of your order value which should be in writing before you download the app and give the app ALL of your data and customer files. I did express this concern to Shopify on more than one occasion and they did take note of it. When reading over this app, one would think that it is "free" and the fees may be in just the shipping charges, but you pay shipping and give them a cut of your profits. Just BEWARE of that.

The team at FlavorCloud are super responsive to any issues and are very hands-on with their support. Beyond being able to address any problems we've encountered, they are great informational resources about international shipping and logistics in general.

Be careful if you are shipping from the UK FedEx lost a parcel and we have no way of getting compensated for the loss which currently stands at around £400.
We have chased this with FlavorCloud and they have said they can't help us.
You have to be aware that when processing parcels in the UK with FedEx it is not a smooth process and involves requesting another label with a different tracking number from FlavorCloud that then sends the parcel to the FedEx hub in the UK. The parcel is then processed for overseas shipping from this Hub.
Our parcel clearly states it was delivered at Fedex's Hub with a signature of the Fedex employee that received it. FlavorCloud have done nothing to resolve this which doesn't make us confident using their service going forward.

FlavorCloud has been working really great for us ever since we've transitioned our international shipping over to it. The rates for shipping, especially for express shipping like DHL are much cheaper (like 50% the cost) than the rates I've negotiated in the past. It's also great that customs duties can be collected up front, so my customers have a smoother process with receiving their shipments. The customer service team has been superb as well, and they've followed up with me relatively quickly whenever there's been an issue. The user interface for shipping is a bit clunky at the moment, but I'm looking forward to the future version of the interface when it comes out, as they've collected feedback on pain points and suggestions for improvement from me and others.

We couldn’t be happier with Flavor Cloud. They make international shipping a breeze (words I never thought I would say). They eliminate the stress of having to deal with customs speed bumps, their rates are reasonable, shipments are all easily tracked, and the up-front payment of duties and taxes mean our customers get their product that much faster and don’t receive any expensive surprise fee’s upon delivery. The few problems we’ve had have been short lived as the Flavor Cloud team is very quick to respond to emails and help resolve the issue. Excellent customer service! The user interface of the app becomes intuitive after a short learning curve and you can tell they’re working hard to refine the experience. All in all, a top-notch international shipping service!

The app provided international shipping support to our customers. It was easy to use and helps expand our global presence.