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Not great support. UI and all intricacies are way too complicated for average shopify user to use. I dont get why they dont have a chat like interface like Zapier where you can type out the exact flow you want in natural language and it builds it for you; if they had that, we would use Flow 10x more than we do.
The functionality is great, and it's free. For those reasons, I love it and highly recommend it. But I really wish they had more help documentation. This is especially the case when it comes to finding certain search criteria, or what fields mean, specifically. There's really not much out there except for Q&A forums -- can't they have a glossary or repository with definitions?? And I wish that when you had a flow set up, you could click into the search criteria currently being used to see its hierarchy within all of the available fields; the app doesn't allow you to do that or to see the path to find it again.
So far so good, no doubt I am underusing this tool but already some of the things I have created have saved me so much time. Couple it with ChatGPT for easy instructions
Flow has been an excellent addition to our Shopify toolkit. It’s easy to set up, highly reliable, and has saved us countless hours by automating repetitive tasks. The flexibility to create custom workflows means we can adapt it to suit our business perfectly. Highly recommended for any merchant looking to streamline operations and boost efficiency.
Very powerful but missing some things like "customer updated" and every time you edit something the screen goes white and then reloads the page.
great love the 0 code method, gets the job done can build some cool custom work flows. I wish it was easier to find specific ID's
for example, when a customer buys this specific product, I want to send a custom discount code for another product, i was having a hard time finding the ID of the first product thus when its true the next automation fires.
Its a powerful concept but basic things like checking if an array such as tags: [] is null or empty doesn't work at all. Even your AI bot knows of this "quirk"
So bad i cant even imagine, need to wait 2 months, but workflow gets deleted because it cant stay active more than 14 days? So why even offer an option to wait so long? Why even create this app if it cant complete the only function it is supposed to do...
Hi, thanks for using Flow. To clarify - Flow does not delete your workflows after 14 days. Flow stores logs of what happened for 14 days. If a wait step is used, the data is preserved until the workflow has finished executing, which may be up to 90 days. But it will eventually delete the log. By doing this, our search is faster and we don't have to charge you to cover the storage, which can a very high cost.
I just used this app for 2 months. It works fine for most of the cases but the issue is... when any automation stopped working it doesn't send any alert.
Recently I have changed the coupon code which was used in one of automations. The automation stopped working and there was no update regarding this. when I was checking the automation then i realised why coupon automation is puased and the reason was changing in the code setting.
FlipFlopDynasty-Style Review:
"This app works like a personal stylist behind the scenes."
Shopify Flow helps us keep things elegant and effortless — just like our brand. It automatically tags our products by trend (Boho Chic, Quiet Luxury, etc.), adds them to collections, and keeps everything flowing without manual work.
If you're running a fashion-forward boutique and want to automate the backend while keeping the front-end fabulous, this is it.
