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Nothing is working on that app, the importation of product don't work, no contact at all within the chat or email to fix any problem.
It is too risky doing business with them at that point. Too bad.
Our import process is that you first log in your account and then choose product import. For the specific operation process, you can consult the customer service center. Our public email account is sales@fondmart.com and our WhatsApp account is+1 5714890103 , but our public account has not received any email about your problem. we are sorry for inconvenience.If you have other questions later, you can consult public email and public WhatsApp. Other consultation methods may not receive your email due to personnel changes .Have a good day !
WORST experience so far and I havent even added any items yet! Been emailing them for 2-3 days, no response at all!! I have questions and and needs for customization, NO ANSWERS from anyone!!
Hi, Piel de Caramelo
sorry for the dissatisfaction caused, but we check all the mailboxes and don't find any email from you. There must be something wrong here.
Your sales manager Jane also try to contact you through email and WhatsApp, could you please kindly check? Besides, you will find the contact ways of her through your fondmart account-Dashboard-Private Service Manager. She is ready to help you :)
this is the worst nightmare when i comes to this company, the website has crushed every time when i'm importing my products.
when i tried to contact them they are answering at all, they were going to be my first supplier but like this, with their quality nononononononoon never going to happend
Hi, Michelle The Fashionista
We feel sincerely sorry you had that experience. I want to help you.
We have checked your message to us, since we were off on weekend, we didn't see your message in time. Our office hours are 10:00am-6:00pm (China time zone) from Monday to Friday. Hope for your understanding.
We replied to your message as soon as we got to work on Monday. Please kindly check your message box. If you have any questions about importing products, your private sales manager Zona is ready to help. Her email is Zona@fondmart.com.
Thanks for your feedback, which is helping us keep forward.
Very reliable supplier with great customer service. Team is very helpful, worked with a few different account managers. Trustworthy company
Thank you so much for your review!
We are so glad that you have trust on FondMart!
Any questions or feedback, we are always ready to help.
The quality of their items is terrible. I placed 2 wholesale order worth thousands of dollars. In the first order, there were threads in the dresses. They promised to improve this in the second order. The issue persisted in the second order. They claimed this is not a "quality" issue. If threads and terrible finishing were not a quality issue, then I am not sure what is. I spoke to them many times, they refused to collaborate. I asked to speak to the manager, Leyi said I am the manager. We cannot do anything for you. This is the level of service you should expect to receive if you work with them. So if you're planning to buy items that ruin your brand image and position it as a very low quality apparel, this is your go-to platform. If there is an option to upload pictures to show the terrible quality, I have a lot of these pictures.
Placed my first order with FondMart for a new customer. Spoke with Leyi who was great and very helpful in trying to navigate through the website.. I really appreciate the quick assistance.
Thank you so much for your review!
We will be sure to pass on the compliment to our Leyi.
Feel free to reach out again if you need any help. We are always ready to help you.
Fantastic , there whatsapp always answers in a timely manner,
Advanced level stuff is really good quality is great.
Shipping is a bit all over the place with the different suppliers but still a great app.
Thanks
Pearlandice
