MAG: Form Builder
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A Very useful and easy-to-use form builder. Setting up forms is straightforward, and there are plenty of customization options available, The support team is also responsive and helpful.
Thank you for your review and trusting us.
My forms stopped sending me email notifications that a form had been submitted. I emailed their support multiple times on support@myappgurus.com and never got any response. I also used their chat option to leave a message saying to email me and also never got any response. I don't like to leave 1-star reviews, but I am fed up with the lack of support.
We sincerely apologize for the inconvenience and frustration caused by the delayed responses and notification issues you experienced.
Our team has been actively working on improving the platform stability, restoring email notification services, and strengthening our support process to ensure better reliability moving forward.
We truly value your feedback, as it helps us improve both our app and customer support experience. The issue has been prioritized by our technical team, and we are continuing to monitor and enhance the service to prevent similar situations in the future.
Thank you for your patience and understanding, and we genuinely appreciate the opportunity to improve.
I wasted a lot of time with this app. At one point, I couldn't save any changes anymore. So much work for nothing... It's user-unfriendly in some places, especially with longer forms containing 20 or more questions. Otherwise, it's very simple and logically structured. But at one point, I couldn't save anymore. The file seemed to be corrupted. And this happened while the app was running. After a week of customer service being unable to help, I had to delete the app and choose a new one. I wasted a lot of time and have dissatisfied customers as a result.
We sincerely apologize for the inconvenience and frustration you experienced while using our app. We truly understand how valuable your time is, and we’re sorry that this issue affected your work and customers.
Please know that we have addressed the reported issues, and our team is fully ready to provide you with any additional support you may need. If you’re willing to give us another opportunity, we’d be happy to assist you personally and ensure a smooth experience.
After trying a few different form builders which had limited customization, I was really pleased to find this one. I was able to build exactly the form I needed.
When I wanted a custom colour change to the automated emails the form generates, I contacted customer support and they made the change for me straight away.
Thanks for your great customer service!
The form is simple to use and the MyAppGurus team have been super helpful. When they changed the form function they offered to make the changes for us. We took them up on the offer and the new form is working great for us.
MusiqHub
It’s a great App which has allowed me to build a custom jewellery form for my clients to complete. Which has enabled me to capture information from my clients in one simple way so that I can create their custom piece
A very good app for different types of forms. I love that they have a free plan too. As a non profit organization that's very helpful. Also the customer service is very good. If you face any problems they help you with it. My only complaint is that there's no export option on free plan. But I understand it but as a non profit organization you want to save money where you can save it.
Thank you so much for your wonderful review and for choosing our app to support your nonprofit organization! We’re thrilled to hear that you’ve found our app helpful and that our customer service has been able to assist you whenever needed.
We understand the importance of keeping costs low for nonprofits, so as a token of appreciation for the valuable work you’re doing, we’d like to offer the export feature on the free plan just for your organization! Please reply to our email, and we’ll enable it for you right away.
Thank you again for your support and for all the great work you’re doing.
I signed up for a free plan, installed the app, and set up the form, and everything was running smoothly at first. However, without any prior notice, the app suddenly stopped working. I only found out because users began informing me that they were unable to submit their forms. It turns out the company decided to eliminate the free plan without any warning. This abrupt change caused a lot of inconvenience and disruption, as we relied on this app for our operations. The lack of communication and sudden termination of the free plan left us scrambling to find an alternative solution, leading to frustration and a loss of trust in the company's reliability.
The answer was:
We have curated new plans for you, please upgrade to the plan.
Terrible.
We sincerely apologize for the inconvenience caused by the recent changes to our pricing. We understand your frustration and want to make it right. Our team lead has also reached out to ensure all your concerns are addressed. If you have any further issues or suggestions, please let us know. We value your feedback and look forward to supporting you and your business now and in the future.
Great App and even better customer service. I have generated a form to receive CV's for work candidates and MAG has been a great decision. Easy to set and clean layout. Recommend it!
Thank you for your wonderful review!
We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue.
We appreciate your feedback and we thank you for your patience and continued loyalty.
Created My forms in minutes, had one small issue but Ashu helped.
UPDATE: not even two weeks later I was sent a email claming based on feedback from customers like me it is more beneficial to remove the free basic tier and they are charging two different price plans. I was given one day notice about it. The inconvenience of having to set this up only for them to contact me out the blue and say this is just not good.
