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I am very satisfied with this app.
I was looking for a product request form to place on to a webpage and through this app I managed to display on the store.
I also needed to contact the customer service, the issue was solved fast, reliable and I received a feedback of the cause.
I am rating 5 stars this app because it is a good app with good customer service and fits my needs.
Thank you for your wonderful review!
We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue.
We appreciate your feedback and we thank you for your patience and continued loyalty.
- The app incorporates all essential features, making it easy to get started. Anticipating further enhancements.
- The support team efficiently resolves my issues. Optimizing the chatbot would be a valuable addition.
Thank you for your wonderful review!
We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue.
We appreciate your feedback and we thank you for your patience and continued loyalty.
I don't get what the hype is... upon setting up the forms I encountered so many difficulties -
1. all of my answered checkboxes are not showing in submissions
2. did not receive email upon checking and entering admin configure email
3. there's no submission complete message. all my answers were erased after clicking "Submit".
There should be a thank you message afterward. Spoke to cs but they have a hard time understanding me just keep repeating the same thing... So disappointed and a waste of time.
I apologize for any inconvenience you may have encountered while utilizing our form builder application.
Ensuring our merchant's satisfaction is of utmost importance to us, and we are committed to delivering the highest level of service. We have carefully reviewed your requirements and are here to assist you with any issues you may be facing. Feel free to reach out to us via the live chat on the app dashboard, and we will promptly address and resolve any errors you are experiencing.
I sincerely regret any inconvenience this may have caused and appreciate your understanding.
I have had some great parts of this app and some frustrating parts, but the people who work for the app were able to fix my issues. For this, I’m giving this app 5 stars again. They were able to fix the initial horrendous look for the responses and now the responses look great.
Thank you for your wonderful review!
We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue.
We appreciate your feedback and we thank you for your patience and continued loyalty.
So happy with the app and the service from the support team! Amazingly quick response time, I had my changes sorted within an hour of adding the app. I also found that I had to add an element to the form, then go back out, then back into that element before my edits would save. But overall, the form looks excellent and it was FREE! Completely brilliant.
Thank you for your wonderful review!
We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue.
We appreciate your feedback and we thank you for your patience and continued loyalty.
Can't believe this app is free and also the online support is amazing, like others have mentioned, was looking to apply some custom CSS and the support folks were straight on it explaining what to do! All the options you could possibly want for a form are here, color picker, ranger selector, drop downs, email, text boxes, and many more. Highly recommended!
Thank you for your wonderful review!
We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue.
We appreciate your feedback and we thank you for your patience and continued loyalty.
For a free app, this form building is great. It has all the options you'd expect (and a couple unexpected) and it's easy to use. The support staff was very responsive via a chat interface which is nice. There are some things lacking from this app but it's free so I can't complain. It certainly will meet your needs for basic functionality.
Thank you for your wonderful review!
We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue.
We appreciate your feedback and we thank you for your patience and continued loyalty.
Full of bugs, not responsive, many options don't work correctly, layout is not well aligned, some field have incorrect default options. Service doesn't answer at all. Looks like it has never been tested. I'm so disappointed and frustrated because I lost many hours setting this form up and now I need to start over with another app. Showed it to a professional dev. He couldn't believe how cheap it is.
First of all, I'd like to apologize for any inconvenience you may have experienced while using our form builder app.
We value our merchants' satisfaction and strive to provide the best possible service. Unfortunately, our team was on holiday last week, which resulted in a delay in providing you with the quick and high-quality support you deserve.
Could you please share your specific requirements with us so that we can assist you more effectively?
Once again, I apologize for any inconvenience this may have caused.
Simple and very effective form builder. The guide was very clear and any issue I had, customer support was there and quick with solutions. If you're looking for a free alternative to some off these over complicated apps, this is your best pick.
Thank you, SureOptix, for your valuable feedback! We are delighted to learn that you found our app user-friendly and that it enabled you to create your form without any field limitations. We take pride in delivering prompt and efficient support services. Should you have any additional questions or require further assistance, please feel free to contact us. We are always here to help!
This was easy to use and set up for someone without any website or form experience. Any issues were met quickly when contacting customer support!
