Avis (22)
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It literally does nothing that is new or useful. Just a dashboard, that tells you how many charge backs. Useless. I would have thought a basic template would be to block by IP, and other patterns, rather than just email address. Don't bother.
Thanks for taking the time to review the app. I understand that you would like to block orders/checkouts using Fraud Control. One method as you mentioned is using the Flow templates that are suggested. Alternatively if you click on the Rules section in the Admin side bar you will see that you can create custom rules to checkouts before they become orders using IP, billing/shipping address, email or postal code! Please let us know if you need help with setting these up!
Add a option to ban bot with one making more than x chechouts per minute. Because right now One bot making a lot of chechout and testing a lot of stealed cards.
Simple to use and easy rule creation to block known fraudsters from checking out.
Blocked all of our orders from exporting to shipstation. I would not install this app. It seems to be very buggy
Hey, there. Thanks for taking the time to leave us a review for the Fraud Control app. We'd love to chat with you directly so we can look into this mater for you. If possible, please connect with us through our help portal at this link: https://shopify.link/VAaY. Thanks! -Imogen, Shopify Support
All this really provides is a little fraud dashboard. All the automations are done via Flow anyway, which can be done without having this app installed. It attempts to make it easier to install ready made Flows, but the the install template links all fail, so you have to go to Flow and find the template. I ended up combining two Flows,so there is just one flow that runs - if order is not high fraud risk it will capture the payment, or if high risk, tag and cancel the order.
Hey, there! Thank you for taking the time to leave us a review, and some feedback, for Fraud Control! We're always looking to improve our product offers, so do you have any specific feedback for Fraud Control? I'd be happy to pass that feedback along to our development team for their consideration, if so. Thanks again! -Imogen, Shopify Support
Useless unless you have Shopify Payments
Very simple and safe rules which allows you to cancel high risk orders, charge payments on not high risk and block customers who left high risk orders.
"Rules" does not show, even after refreshing the page many times as one person suggested. This app is broken.
I was a little confused by the poor reviews, but they were completely unfounded.
After installing the app, the “Fraud Control” app appears on the left in the admin menu. And right below it is Rules. So it's not a button, but a menu item. You can then create rules there.
This app is pretty useless.. It says there is a way to "Block checkouts before they become orders", but I can't find this feature anywhere.... No way to contact customer service.
