Reviews (99)
Refine
-
By rating
Very slow response rate.
Thank you for sharing your feedback, and we're truly sorry for the delay in our response! We strive to answer every query as quickly as possible, but unfortunately, we missed yours during a brief shift transition.
Your feedback is very important to us, as it helps us identify areas where we can improve and provide a better experience for our users. We hope we have the opportunity to make this right and leave you with a much better experience moving forward.
Wow, TOP NOTCH Customer Service! The response time is super fast and the detailed replies are not AI generated. Great app, and great team to support it!
Thank you for taking the time to review us! We're so glad you're enjoying the app. We're always working to improve, and your feedback means a lot to us.
Excellent app and outstanding customer support! The Shop Doctors team was extremely helpful, responsive and provided a quick, effective solution to our issue. Everything works perfectly now. Highly recommended!
— bttr4-cleaning.de
Thank you for your review! It was a pleasure for us to assist you and we look forward to working with you in the future.
Thanks for your help!
Thank you for reviewing our app! We value your feedback and are committed to providing the best experience.
It does all I want it to, and the customer service and tech support have been great. When I had an issue, I reached out and within 12 hours the issue was fixed, and I was given a clear explanation as to why it went wrong in the first place. Top notch!
Thank you for sharing your wonderful review! We're always happy to help and we look forward to working with you in the future.
Really great app, where so many others like it were problematic. I installed while we were running a promotion for 3 months. I will install it again next time we need it
We're happy to hear that the app is working well for your store. We look forward to working with you in the future and please don't hesitate to reach out if your have questions.
I am so far happy with how the app works. However, I have expected a bit more advanced features, and perhaps I should have checked before signing up for a subscription.
1. I don't like the fact that the app is creating a new product for the free gift instead of using the product that I already created in my shop. That means that I have this product 'twice', as an identical copy. If you plan to give out a lot of gifts, and you are on a Shopify plan with set amount of product, this could mean that you'll reach the maximum allowed products in your plan pretty quickly.
2. The app doesn't allow a setting that each customer receives a gift in his cart only once. This means - and in my eyes looks a bit unprofessional for a shop - that customers who are eligible for a free gift, might see this gift several times in their cart, when they come back for future purchases and the gift is still active but has already been 'given' to them before. This doesn't make sense especially in my case, selling digital products, where a download is only needed once.
I have forwarded my feedback to the app owner and developers and hope, they are able to improve the app to make the gifting a bit more reasonable for the shop owner and more professional looking at the checkout for returning customers.
All in all it seems to be a good app though, just not quite what I would have loved to see.
Edit: I decided to uninstall the app and look around for another solution.
Thank you for sharing your feedback! While we may not be able to address the first request you mentioned, we’ve already conducted some research on the second one. Although it’s not currently in development, we’ll be sure to notify you as soon as it’s released.
The Dr Free Gift is a great app.
And the customer service is great. The app is very easy to use and, more importantly, it increases sales! When we offer a free gift if a customer spends a certain amount we always show increased revenue. Customers want the free gifts and will spend extra to get them. This app is a must-have if you are in e-commerce. B. Fuller
Thank you for sharing your amazing review! We're happy that the app is working well on your shop, and please don't hesitate to reach out in the future.
A great Free Gifts app! Easy to onboard, easy for a non-developer to set up and use consistently. Customers are always happy with the auto-load and it provides tools to customize the free gift for different countries. I had a question about our country set up and was able to chat with support and had solved the question in minutes. Would recommend!
Thank you for your amazing review! We are happy that the app is meeting your needs and we look forward to working with you in the future.
Update
They contacted and fixed the issue.
After half a month of testing, the problem has been solved and work stably, so I am willing to change my review.
----
I have been using this app for several months. When I first started using it, I found that adding it to the top of side cart would cause the "check out" and "view cart" buttons to be pushed out of the screen. In this way, customers could not continue to process order, so I contacted the support staff. First time they solved the problem very professionally and told me that it needs to be added to the product section
I never edit this setting after that. But one day I found that I could no longer see the widget in the side cart. I tried several times but unable to save it after adding to product section
And yesterday, I started an Easter sale and this widget was necessary for me, so I asked support again to deal with it.
They changed my setting and added the widget on top side cart while I was sleeping, causing the customer can’t find the button to check out after add to cart! ——Because the "check out" button in side cart was pushed out of the screen!
This time period is a very important trading time for the store. It is really a very bad service!
We are very sorry about our mistake. A junior team member was doing a routine check and despite their best intentions they reconfigured your custom-configured widget in a way that resulted in the issue that you experienced. We have taken this very seriously. We released a feature which ensured that custom-placed widgets are no longer be editable. We are improving our team's knowledge base to help new team members get up to speed faster. Finally, we re-configured the custom widget correctly so you can keep using the app. Let us know if there is anything else we can assist you with.
