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I reached out to support multiple times with not 1 response after weeks! The app doesn't work and with absolutely no support at all its been a waste of money using this app.
We’re truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. We completely understand how disappointing it must be to feel unheard, especially when you're trying to get support.
Thank you for bringing this to our attention. We came to find out there was an issue with the email address that was listed on here for support. It has now been corrected.
We’d really appreciate it if you could reach out to us again directly so we can assist you as soon as possible. You can contact us at shopclimb@previewx.zendesk.com.
Thank you for your patience, and we’d love the opportunity to make this right.
Jag har installerat gratisversionen av Ultimate Product Icons till min butiks produktsidor. Appen är användarvänlig och det är en snygg design på ikoner. Jag kan verkligen rekommendera den.
I installed this app a couple of times, only showed up on a few of my product pages. I sent email for support, of course no response.
Hello,
Unfortunately our team was not available on this day. We have responded to your requests for help and it seems the app is working properly for you. We're happy to assist you.
I keep trying to reach out to them but everytime I write a request it sends me to a page that says "We are sorry. You have been restricted from accessing this helpdesk page." There isn't even a contact email to reach out. Can anyone help???
I'm sorry the help page isn't loading for you! Can you please email us at support@shopclimb.com
The color matching is easy. Also the drag and drop feature is really nice. ...........................
I use this app to make my customers secure about my website and products. I like it and am pleased so far.
Fantastic app!
The only flaw is that I couldn't find the live customer support. This is very important.
thanks
Works perfect, great variety of designs, good customer service. The free plan is perfect and the premium offers you more variety and customization. No doubt. Install it!
Great feedback, thank you 🙏!
Easy to use and customise even on a free plan!
The app is well put together, but I'll give it an encouraging 4-star review only because it's missing some basic features. Such as the ability to add icons to product pages using conditions. For example, not all products are made in USA, so we wouldn't want the Made in USA icon to be displayed on those product pages. Overall, I think it's a good app. For others, it might be just what you need.
Thanks for your feedback. We're talking about how to add icons to products based on conditions. I'd love to hear any of your other feedback on what other features you'd like to see. Feel free to send an email to support@hektorcommerce.com letting me know. Thanks again!
