ClickShip | Shipping Platform

Started using Click Ship and this app about a year ago... The set up was quick and easy, Mawiz was super helpful, and has been my go to for questions since signing up. The app itself makes shipping super easy. It is integrated into my shopify store... and the orders and addresses are connected so no need to reenter. Its super easy to use... and the best part is the rates are reasonable.

Updated Review:

I have been using ClickShip for over 3 years now and the experience with the software and the team behind it has been amazing throughout. A special shout out to Pamela McConnell, my account executive for the last 2-3 years, who is not only always available if there is any issues (which happens rarely) and even takes the time to proactively touch base regularly to ensure we are happy with the service.

Original Review from Oct 2023:

Clickship is a great shipping app that has made my shipping so much easier and helped my business tremendously.

Firstly, I get live rates from ClickShip for various carriers on my website so customers can pay the exact amount and I am neither overcharging or undercharging customers by using manual shipping rates.

Secondly the rates I get from ClickShip are great, they have helped me reduce shipping costs and offer better pricing to customers

Thirdly, its easy to use. It integrates well with Shopify and on the ClickShip platform I can see orders from multiple Shopify stores together and ship them out from there.

Fourthly, customer service from Mawiz Kidwai, my account rep has been great. He is always very helpful, and any issues I have, he has followed up and resolved. I hope his dedication and professionalism is recognized by ClickShip

There is a small issue with billing (overcharges from carriers) I have brought up with Mawiz and I am sure he will help me take care of it.

Just started using this app recently and so far, so good. Prices compare favourably to a competitor app I was using. Fuad, my customer service rep, has been great, very helpful and responsive. Interface is pretty intuitive and any questions I did have were answered quickly.

Clickship is a good shipping app that has made my shipping experience easier and more efficient. It's user-friendly and cost efficient, offering a transparent breakdown of shipping costs. With some minor improvements to its backend tech it could easily become a 5-star app. I'm satisfied with my experience so far and will continue using it for my shipping needs.
A special mention to Rhythm Hossain for great customer service, In an era where exceptional customer service is increasingly rare, Rhythm stands out as a shining example of what it means to provide outstanding support. A true asset to Clickship, and I hope his dedication and professionalism is recognized and rewarded.

Over the past 10 months, I have spent over $116K with this company. Unbeknownst to me, until about a month ago, they had been auto-billing overage fees to my credit card. They do send invoices; however, if you are not reading in detail, you would not be aware that they are auto-billing overages since there is nothing that stands out on them that would draw your attention away from the other 100s of Freightcom invoices that hit your inbox.

THE FREQUENCY OF THESE CHARGES IS STAGGERING - APPROXIMATELY 10-15% OF SHIPMENTS WILL GET HIT WITH EXTRA CHARGES AND THEIR QUOTED PRICE BASED ON THE DIMENSIONS AND WEIGHT YOU ENTER IS ABSOLUTELY IRRELEVANT AND MEANS NOTHING.

To make matters worse, once this was discovered, the dispute process is painful and borderline criminal. There is ZERO evidence provided from Freightcom as to why the package incurs extra charges.

****The only way to dispute these charges is to provide detailed evidence (photos, etc) of the package you shipped a month (or months) ago. Yes, that's correct... the same package you already measured and weighed and input into their system!****

This is impossible if you have a large catalog of one-time shipments. When confirming the manufacturers very own public published product dimensions with this ignorant team, they will tell you that information is not good enough and that you must duplicate the shipment as evidence and take photos. This is virtually impossible if you sell or re-sell high ticket items, special-order items, or if you repackage goods in the boxes you happen to have on hand.

It's a shame their accounting and billing is so shady, as the remainder of this company and app is half decent. I couldn't possibly recommend less though, as you will end up in a financial predicament like me where freight costs are significantly higher than what you saw at your shipping counter.

We have been using Clickship for years and have always found the customer service team to be super responsive if we have any issues with their system. We love that we can schedule our carriers through their system. They also handle issues with shipments that go missing. It's a pretty simple and seamless service to use.

Great product. My account rep, James Lang, assists with my business needs frequently. He is constantly providing advice and expertise to streamline my operations. ClickShip provides superior rates than anywhere else I have tried.

Suzanne and the team are wonderful and helpful. The team is always available to help. The system integrates with our multiple channels quite well.
Thank you!

I met James Lang at a convention and started using clickship right after. Had nothing but a great experience so far. Better rates, quick responses and awesome service.

I have been working with Brandon from ClickShip for all our shipping needs as we navigate through this Canada Post strike. He ahs been awesome! Very helpful and works very closely with me to try and lock in the lowest shipping rates. I would highly recommend switching to ClickShip!