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These guys have great rates (better than Canada Post) and pick up for free. I am super happy using them for shipping across Canada. Their customer service is great as well
I am so thankful for freightcom/clickship and the amazing service they offer! Maythum was instrumental in my business launch and was available for all of my troubleshooting questions whenever I needed, which was a lot! Absolutely recommend!
Thank you so much for this wonderful review! We're happy to learn that you've been able to benefit from our services and support team, and are grateful for the recommendation. Cheers!
Customer service is lacking, typically passed around and never helped. We've used Clickship and Freightcom for quite some time and are looking forward to making a change. Slow with issuing invoices for you to continue shipping. Heavy delays with claims.
Sorry to hear about your experience. We take great pride in the customer service & support we provide all our customers. This is highly uncharacteristic of what we usually hear and we endeavor to do better.
Please reach out to us and we will make it right!
Yes, I will admit to heavy delays with certain claims ( when they happen) and we do understand how this impacts our customers' business. We are actively implementing potential solutions to resolve these delays.
The app gives me access to super affordable shipping rates that I would have never otherwise had. I can ship to US from Canada and offer rates lower than what stores in the US even offer. Website is well made and is often being updated. I once emailed in some suggestions for improvement and saw they had taken and implemented one just a day later. Mj is always super helpful if I have concerns or questions.
If you own a small online business in Canada - don't even think twice about downloading this. It made our life SO much easier and it is honestly the easiest and most user friendly app to use. It has saved us SO much time and headaches in searching for the best price for shipping labels and their customer service is absolutely fantastic. They are so quick and troubleshooting and we are so grateful for everything they have done for our business!
Thank you so much for this very wonderful and thoughtful review! We truly appreciate the support and it's been a pleasure to be a part of the journey and seeing your business grow and thrive. Happy shipping!
The Freightcom app has been a great fit for us; and they offer good service and support.
Setup was straight forward. Products setup as variants are managed correctly for shipping (weight and dimensions). We selected the mix of carriers that works for us -- and we can add or remove a carrier at any time. Our customers appreciate having a choice of carrier because they know which is the preferred carrier in their area.
With a few small adjustments regarding the dimensions of our products, the app's algorithm calculates and pre-selects the proper/best/effective case size for packing the items of any given order -- which is important in correctly calculating shipping costs.
Freightcom's app is definitely an ingredient to our success. Thank you, Freightcom!
I was not able to get this app to work on my Shopify store, I kept getting messages that would say it is an unsafe connection. If I used the Freightcom website, the rates were not cheaper to ship with Canada Post. Customer service was rude.
Hi Sarah,
We are sorry to hear about your experience. We appreciate the feedback you've provided and our team is currently looking into this issue.
All Apps which are originally not created by Shopify are considered third-party applications. Therefore, Clickship would reflect as an unlisted app when a user tries to integrate their Shopify Marketplace.
We ensure the highest level of data encryption for all our customers and thus you can rest assured about the safety aspect of the tool.
We've tried reaching out to you multiple times but unfortunately have not been able to get a hold of you.
After reviewing our customer support email logs, we found that the conversational tone was courteous and supportive, but we apologize for any misinterpretation. We take great pride in our customer service and continually review our processes to provide the best customer experience.
Finally, we are eager to help grow your business with our services and would be happy to schedule a demo with you and to assist you through the Clickship journey.
Please reach out to us at: customercare@clickship.com
Cheers!
The apps is convenient even if some fonctions are not supported and need to return to their website from time to time. Claim process, customer support and billing service is a mess. Trying to get a refund on their mistake is almost impossible or required a lot of interaction. Navigate between, customer service, billing, claim, accounting is a nightmare. We have lost a lot of money on double charge.
Their pricing is good so eventually you recoup your lost. Never allow them to billed you automatically, make sure you double check everything before you pay. That is my advice.
0/10 you ask many times for a manager to step up, No one there to solve issues.
Good luck getting anyone to call you back. It's a nightmare dealing with them., Rude customer service,
Zero support,
No, follow up on anything. Shipping companies lost lots of my packages. Zero claims processed, I waited 4-6 month. sent many Emails to the rep, and submitted all necessary info by email and on freightcom website. No response
then after complaining. they said you haven't submitted anything!!! Complete waste of time! Lots of money lost in shipping and no claim.
and many hours trying to follow up!!. no result NOT recommended AT ALL
Hello Freddy, first and foremost, we are sorry for your negative experience and truly want to help you resolve this.
Thank you for your feedback. We take great pride in our customer service and our team's support. We have looked into the history of this account and several attempts have been made to reach out to you without success.
Claims can be a complicated and tedious process at best. Of the 6 claims you have made, we have tried multiple times to get the documentation from you to process the claims. One of the items required is a “Cost invoice” of the goods sold; which we have made many attempts to acquire from you, again without success.
We are committed to helping you resolve this situation as we understand how this can hurt a small business. Please get in touch directly with us and help us fulfill the documentation required by the carriers to process these claims on your behalf.
We continuously update and improve our onboarding procedures and shipping information to help educate our customers on best practices and what to do in these situations to ensure a timely resolution.
Great concept and app. However, it should be noted that it only supports transactions done in Canadian Dollar and will not work for other currencies such as USD.
