Fuel: Print on Demand

DO NOT USE THIS APP.
Worst customer service in the history. Long shipping time. Gives you a daily excuse on why your item isn't shipped yet. After digging deeper, I realized their items are shipped from CHINA while pretending to be from US. BE AWARE. STAY AWAY FROM THIS APP.

They are not transparent about their shipping at all.

I highly recommend this POD company. The app is pretty simple to use, and we have many satisfied customers who have purchased t-shirts printed by Fuel POD. Issues don't happen often, but when there has been an issue, they are great to work with ensuring a satisfied customer in the end. I cannot say the same of some other POD providers I have used.

My store has been using Fuel for over 300 orders now, and, overall, I'm very happy to continue to use them. They are the cheapest and also the fastest fulfillment company I've used, sometimes shipping orders out within 2 business days, which, if you know anything about this industry is really good. While Printful still have better flat mockups than Fuel - Fuel are growing and improving all the time. Their support are friendly and their engineers get the job done if you have some technical issues. Overall, if you are looking to make your apparel store much more profitable than with Printful or Printify - Give Fuel a go, and start banking more profit ;)

Customer support has been very quick, team responds to the queries quickly and supports with all the possible resources. I have not received any negative comment on the quality of the product that I have sold so far. Would recommend this for anyone to start.

My customers give a 5 star reviews for the orders, the support, the operations are super streamlined in Fuel, and best part Fuel is it also provides them at best prices, which I have never seen anywhere. Highly recommended for any starting their POD business.

So far everything has been going smoothly as we transition all our products to Fuel and Max has been very helpful on getting all our questions answered. We have not experienced the super long turn around times (only about 7 days which is reasonable considering the circumstances) and they look to only be getting better from here on out. We have worked with another division of their company in the past and the quality has always been stellar. Keep in mind Printful has a 6+ week turn around time right now and they won't even let you create new print items so not sure why some of the recent 1 star reviews recommend switching to Printful. You don't get all the bells and whistles that Printful/Printify offer but if you have any experience in the apparel industry then in my opinion this is a great option as you simply can't beat the prices & quality.

This app is great and the merchandise is very affordable. I have been using the app for a number of years and they have never let me down yet.

Customer service is top notch

I have worked with many other POD companies over many years. I'm a stickler for quality--that's more important to me than anything else. The ideal is a fantastic quality with a good price--but that's so hard to find. At least, it was, until I found Fuel POD. Their printing quality is some of the best I've ever seen. My designs are complex and detailed, and their prints are crisp, and really capture all of the intricacies involved. Their printing quality alone is enough to consider them a top company to work with. But, then add in that their prices are incredible. They are by far the best value of any POD company I have ever worked with. Their turnaround time is great as well, and they are very receptive to e-mails when something has gone wrong. They are quick to respond, and usually have a solution ready to go. I seem to always work with Luis, and he is incredible. I can't say enough good things about how wonderful he is. He is one of the many reasons I love Fuel POD so much--his warm, caring attitude make it easy to feel like I can reach out for support whenever I need to. Shipping this year has been a struggle with all of the delays USPS was experiencing, but they are always quick to respond and come up with a solution when something has been lost in the mail. This year has been a struggle for so many sellers with global shortages, supply chain breakdowns, and shipping nightmares. But finding Fuel POD in December has been amazing. Signing up with them was one of the best decisions I have ever made for my business. They are an incredible company who cares about their customers, and are a breath of fresh air in the POD world. Thank you for everything y'all do.

Fulfillment time is usually pretty good. Product selection is decent and support is responsive. However, on multiple occasions, my customers have received the wrong color shirt due to an automated substitution rule they have, which can’t be disabled. This even occurs when multiples of the same shirt are ordered in different sizes, so the customer receives 2 completely different looking shirts. There’s also no notification of this happening, so it’s not until the customer complains that I am aware. For me, the color of the shirt is specific for the design. For that reason, I will be moving to another POD partner where I can be more confident the correct item will get sent.

Every shirt/ sweater/ hat all came out absolutely perfect. We have unique colors for our brand and they were spot on with our Hue

Avoid this app. There are better POD companies out there. Quality, shipping time, support and every other thing is horrible.