Galleri med udvalgte billeder
Accepter sikkert ordrer, du i øjeblikket mister på grund af fejlagtige afvisninger for svindel (høj risiko) og betalingsfrafald
FUGU tilbyder beskyttelse mod svindel i flere lag, analyserer kundeadfærd efter betaling, bekræfter kunder, registrerer interaktioner og advarer om svindel. Forhandlere kan dynamisk sende udvalgte ordrer til en ordning for chargeback-beskyttelse eller blot følge vores risikoanbefalinger. For at minimere betalingsfrafald tilbyder FUGU også en Promise To Pay-funktion, der garanterer forsendelse ved mislykkede betalinger. Før en ordre afvises, vil FUGU fortsætte med at forsøge at bekræfte din kundes identitet yderligere, helt frem til forsendelsen.
- Risikovurdering – Analyse af kundeadfærd, så der sikkert kan afsendes flere ordrer
- Chargeback-garanti – selektiv afsendelse af ordrer til ordninger for chargeback-beskyttelse
- Automatiske bekræftelser (KYC) – underskrifter, selfie-id'er og scanninger af kreditkort
- Fremlæggelse af dokumentation – klar-til-brug-log til at bestride uberettigede tvister.
- Indsigt i betalingseffektivitet – øger konverteringen og minimerer frafald
Indeholder maskinoversat tekst
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Shopify-administrator
- Hyp
- Paypal
- Stripe
Kategorier
Automatiseringsopgaver
Priser
Vælg det abonnement, der passer bedst til din virksomhed.
Discover
Gratis
Funktioner
- Overvåg 250 ordrer/måned
- Forudindstillede scenarier – risikoregler
- 25 "manuelle" bekræftelser pr. måned
- AI-svindelanalyse
Protect
$99 om måneden
Funktioner
- Discover +
- 500 ordrer/måned
- Rediger forudindstillede scenarier
- 50 "manuelle" bekræftelser
- Mailsupport
- Branding med tekst, farve og logo
Convert Plus
$249 om måneden
Funktioner
- Protect +
- 2.000 ordrer/måned
- 5 tilpassede scenarier + automatiske regelhandlinger
- 250 "automatiske" bekræftelser
- Avanceret indsigt i svindel
- Prioriteret support
Scale
$599 om måneden
Funktioner
- Convert Plus +
- 10.000 ordrer/måned
- Ubegrænsede scenarier
- Ubegrænsede bekræftelser
- Eksportér chargeback-dokumentation
- Ekspertsupport
- Tilpasset webadresse og afsender
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag.
Anmeldelser (6)
good app. love the ai feature.
Before I used that app, I lost A LOT of money on cases in chargebacks and cancelled many high &medium risks orders of based on Shopify analysis. Once I have started to use the app, I haven't lost even 1 case!!!
99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $300 then, the app will send an SMS+Email to the customer for ID SCAN or Card Scan
. When customers didn't send it, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!
Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no recollection of the conversation or the fact that they've left me waiting for my information. After being asked to repeat myself for the third time I uninstalled the app. Total waste of time and terrible support experience. I found the app itself is very basic and does little to enhance the existing Shopify fraud analysis not ideal if you're looking for something more robust.
Hi Laura - Thank you for your feedback, Amir the CEO of FUGU.
I'm personally responsible for level of service provided to our customers.
I have discussed your case with our support team, and it is clear that FUGU'S team fell short in providing the timely and efficient service you deserved.
After a deep dive with my team to review your account, with a particular focus on the specific 2 orders that you mention in the chat. We were unable to analyze them on FUGU due to Shopify Data Policy.
I'm committed to making your experience with FUGU a positive and fruitful one.
I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you. I am confident in our ability to secure more orders for you in the future, helping to accept more false declines and boost your revenue.
Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you.
Best,
Amir
Support
App-support leveres af fugu.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Lanceret
12. august 2020
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