主要圖片圖庫
安全接受目前因詐欺誤判拒絕 (高風險) 與付款流失而錯失的訂單
FUGU 提供多層級詐欺防護，可在結帳後分析顧客行為、驗證顧客身分、記錄互動情況並發出詐欺警報。商家可以動態將特定訂單導向退單拒付防護方案，或直接遵循我們的風險評估建議。為了將付款流失率降至最低，FUGU 亦提供「承諾付款」功能，保障付款失敗的訂單能順利出貨。在拒絕訂單之前，FUGU 會持續嘗試進一步識別您的顧客，直到出貨為止
- 風險評分：分析顧客行為並安全出貨更多訂單
- 退單拒付保證：選擇性地將訂單導向退單拒付防護方案
- 自動化驗證 (KYC)：簽名、自拍身分證與信用卡掃描
- 證據提交：提供隨時可用的記錄，以對抗不合理的爭議。
- 付款效率深入分析：帶動轉換率並將流失率降至最低
含有自動翻譯的文字
語言
英文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
- Shopify 管理介面
- Hyp
- Paypal
- Stripe
定價
選擇最適合您業務的方案。
Discover
免費
功能
- 每月監控 250 筆訂單
- 預設情境：風險規則
- 每月 25 次「手動」驗證
- AI 詐欺分析
Protect
$99 /月
功能
- Discover +
- 每月 500 筆訂單
- 修改預設情境
- 50 次「手動」驗證
- 電子郵件支援
- 文字、色彩與標誌品牌設計
Convert Plus
$249 /月
功能
- Protect +
- 每月 2,000 筆訂單
- 5 個自訂情境 + 自動規則動作
- 250 次「自動」驗證
- 進階詐欺深入分析
- 優先支援服務
Scale
$599 /月
功能
- Convert Plus +
- 每月 10,000 筆訂單
- 無限制情境數量
- 無限制驗證次數
- 匯出退單拒付證據
- 專家支援服務
- 自訂網址與寄件人
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所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。
good app. love the ai feature.
Before I used that app, I lost A LOT of money on cases in chargebacks and cancelled many high &medium risks orders of based on Shopify analysis. Once I have started to use the app, I haven't lost even 1 case!!!
99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $300 then, the app will send an SMS+Email to the customer for ID SCAN or Card Scan
. When customers didn't send it, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!
Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no recollection of the conversation or the fact that they've left me waiting for my information. After being asked to repeat myself for the third time I uninstalled the app. Total waste of time and terrible support experience. I found the app itself is very basic and does little to enhance the existing Shopify fraud analysis not ideal if you're looking for something more robust.
Hi Laura - Thank you for your feedback, Amir the CEO of FUGU.
I'm personally responsible for level of service provided to our customers.
I have discussed your case with our support team, and it is clear that FUGU'S team fell short in providing the timely and efficient service you deserved.
After a deep dive with my team to review your account, with a particular focus on the specific 2 orders that you mention in the chat. We were unable to analyze them on FUGU due to Shopify Data Policy.
I'm committed to making your experience with FUGU a positive and fruitful one.
I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you. I am confident in our ability to secure more orders for you in the future, helping to accept more false declines and boost your revenue.
Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you.
Best,
Amir
支援服務
App 支援由 fugu 提供。
