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Sadly the system inst working. I like the Tool in general but the Support is very Poor. Thes General System is nice in design but its not giving my Customers any Points when they order.... No Response and NO help with my problems.
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you’ve encountered. We try our best to match all time zones and always get back!
We made sure to look into your case, find the reason, and contact you since this is not the experience we strive to provide. We would have loved to hear back to ensure you understood the settings you had, which caused customers to not receive points.
Either way, your comment is crucial and we appreciate it.
Gameball was easy to set up, and has worked well for our customers! Any issues we've had have only been with a few loading areas in the admin, and support was efficient, responsive, friendly, and helpful. I'm glad we chose Gameball and we definitely plan to stick with them long-term! Highly recommended.
Hi Wes
You've made our day! We're overjoyed that you're finding value in our app. Thanks a million for your support.
Did a comparison of almost all available loyalty programme apps on Shopify and found this to have the most functions if one is on the Pro plan. Subscription fees are steep but well, there isn't anything else better. ;-) Customer support is brilliant. Quick and solution-oriented. Thanks!!
Hi Jacqueline,
Thank you so much for your thoughtful feedback! we love that you loved our app and found what you are looking for and your recognition of our customer support team's quick and solution-oriented approach truly means a lot to us.
If you ever have more insights to share or if there's anything we can do to enhance your experience further, feel free to reach out. We're here to support you every step of the way!
20250616の追記：『game ball』めちゃくちゃ誠意ある会社
まだ、顧客数が目標に達していないため、少しの期間休止したいと考え顧客データや記録を失わないで一旦休止する方法を相談させていただきました。今回のご担当は、Kareemさんです。費用が発生しないで休止状態にする方法と再開する際のことも含め非常に誠意ある操作の解説をいただきました。大変丁寧で、具体的、わかりやすい誠意ある解説に本当に感謝の気持ちが溢れました。早く目標を達成して、再開したいと強く思いました。引き続きサポートをよろしくお願い申し上げます。ありがとうございました。
＝ここからは、以前のレビューです。＝
このアプリは、完成度が大変高いよいアプリだと思います。フリープランも充実していますのでスタートアップの方には大変おすすめできると思います。有料プランは更にすばらしい機能と細かな設定ができるようです。本当に素晴らしい。加えてサポートが更に素晴らしい経験でした。Daniaさん手厚いサポートに心より感謝します。このアプリで、必ず結果を出していきたいと思います。
This app is amazing. I succed to improve retention of my customer with loyalty program.
Very good customer service with Ahmed.
I really recomand
This app is really useful. It has a lot of features could you use to increase the level of client retention and generate more sales.
The support team is amazing, who could help you with your request.
Macht leider nicht das, was hier angekündigt wird, da schon die Einrichtung der Mails mit der unspezifischen Fehlermeldung "Something went wrong" abbricht.
dania from the customer support team is really great! helped me a lot in discovering the app and made many things clearer!
Hey Habiba
Thank you for taking the time to type your feedback. We'll always do our best to support you like that constantly!
Fijne app, met super goede support!
Thank you for your kindness!
Super gentille et patiente merci encore Dania pour votre aide .
Nous sommes si heureux de vous avoir. Merci beaucoup!
