Geolocation ‑ GLC

Hi BEAUX Paris store admin,

Thank you for sharing your feedback about the translation experience. We’re sorry to hear that the app didn’t work as expected for you.

We wanted to clarify one important point regarding manual translations in Translate & Adapt: if you have already created manual translations there, they are automatically migrated and synced with our app. You do not need to manually copy and paste those translations or translate the content again.

We also noticed that the app has been removed from your store, so unfortunately, we’re unable to access your setup and investigate the issue you experienced with product names being translated.

We’ve reached out to you previously but haven’t received a response yet. Could you please contact us at support@gelacy.app so we can assist you further?

We’d really appreciate the opportunity to look into this for you and make sure the translation workflow works as expected.

Best regards,
Sarah
Support Team

Dear Leinné store admin,

We’re sorry for the inconvenience you experienced with the currency selector on mobile.

After checking our system, we were unfortunately unable to locate any support ticket related to this issue, so we could not assist you in a timely manner. We sincerely apologize for that experience.

Could you please reinstall the app and reach out to our support team again? We would be happy to investigate the issue further and help ensure the multiple currencies display correctly on your store.

Best regards,
GLC Geolocation Team

Dear DayRoutin store admin,

We’re sorry to hear that your experience did not fully meet your expectations.

Upon reviewing your support ticket, we can confirm that our team responded promptly and made every effort to assist you throughout the process. The issue regarding the German translation for the Checkout button was successfully resolved by our support team.

We always strive to provide timely and dedicated support to all merchants, and we truly regret if the experience gave you a different impression.

Best regards,
GLC Geolocation Team

Dear DIAMOND LOCKS store admin,

Thank you for taking the time to rate our app.

We would love to learn more about your experience. Your feedback is very important to us and helps us continue improving both our app and support service.

If there was anything that did not meet your expectations, please feel free to share more details with us. We would be happy to assist you and see how we can improve your experience and satisfaction.

We look forward to hearing from you.

Best regards,
GLC Geolocation Team

Dear Nar Blu store admin,

We’re sorry for the inconvenience you experienced with the currency selector on mobile.

After checking our system, we were unfortunately unable to locate any support ticket related to this issue, so we could not assist you in a timely manner. We sincerely apologize for that experience.

Could you please reinstall the app and reach out to our support team again? We would be happy to investigate the issue further and help ensure the multiple currencies display correctly on your store.

Best regards,
GLC Geolocation Team

Dear ATELIER CRÉATION store admin,

Thank you for your feedback and for trying our app.

We’d love to learn more about your experience and understand what we can improve to better satisfy your needs. Could you please share more details about any issues or missing features you encountered?

Your feedback helps us improve the app and provide a better experience for all users.

Best regards,
Gelacy Team

Hi Kharaz Jewelry Store Admin,

Thank you for taking the time to leave us a review.

We noticed that you rated your experience , but no additional details were included. We’re always looking for ways to improve our app and service, so we’d truly appreciate it if you could share more about your experience and let us know what we could have done better.

We also reviewed our support records and were unable to find any previous support request or communication regarding an issue from your side. If you experienced any problem while using the app, please feel free to reply us at support@gelacy.app with more details. Our team would be happy to assist and work toward a solution for you.

Your feedback is very valuable to us, and we genuinely want to make sure you have the best possible experience with our platform.

Thank you again, and we look forward to hearing from you.

Best regards,
Sarah
Gelacy Support Team

Hi The Good Statement Store Admin,

Thank you for taking the time to leave us a review.

We noticed that you rated your experience , but no additional details were included. We’re always looking for ways to improve our app and service, so we’d truly appreciate it if you could share more about your experience and let us know what we could have done better.

We also reviewed our support records and were unable to find any previous support request or communication regarding an issue from your side. If you experienced any problem while using the app, please feel free to reply us at support@gelacy.app with more details. Our team would be happy to assist and work toward a solution for you.

Your feedback is very valuable to us, and we genuinely want to make sure you have the best possible experience with our platform.

Thank you again, and we look forward to hearing from you.

Best regards,
Sarah
Gelacy Support Team

Dear MonkiBox store admin,

Thank you for taking the time to rate our app.

We would love to learn more about your experience. Your feedback is very important to us and helps us continue improving both our app and support service.

If there was anything that did not meet your expectations, please feel free to share more details with us. We would be happy to assist you and see how we can improve your experience and satisfaction.

We look forward to hearing from you.

Best regards,
GLC Geolocation Team

Dear É TOILE store admin,

Thank you for taking the time to rate our app.

We would love to learn more about your experience. Your feedback is very important to us and helps us continue improving both our app and support service.

If there was anything that did not meet your expectations, please feel free to share more details with us. We would be happy to assist you and see how we can improve your experience and satisfaction.

We look forward to hearing from you.

Best regards,
GLC Geolocation Team