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As a small business without a developer, this app makes it super easy to manage the look and function of our website. While there are some limitations, it's always expanding it's features and covers all the primary needs. Customer service is better than most in this industry. Great app!
Good day TheTouchPoint Solution™,
It’s wonderful to know that GemPages has made website management easier for your small business. We're especially glad to hear our support team has made a positive impact!
If you have more feedback, ideas, or ever need assistance again, don’t hesitate — we’re just one message away.
With appreciation,
Justin
GemPages Technical Support Leader
I've been using GemPages for a year now and I'm absolutely happy with it! It offers so many possibilities for customizing the look and feel of my store. Whether it's the homepage, product pages, or landing pages – the drag-and-drop editor makes it easy to create exactly what I envision, without needing any coding skills.
What really stands out is the support team: super responsive, helpful, and always focused on finding the best solution. You truly feel supported as a user.
デザインの自由度が高く操作も分かりやすいです。
GemPages offers great design flexibility and is very easy to use.
問題が発生した時もチャットですぐに対応してもらえるので本当に助かりました。
When I ran into some issues, their chat support responded quickly and helped me resolve everything — I really appreciated that.
メインサイトのテーマのCSSが影響する場合があり、困りましたが、テーマのカスタムCSSの最後に
.gp-mx-auto h2 {all: unset;} のようにGemPages で構築したサイトはCSSを反映しないという定義を加えることで解決しました。
At first, I was a bit confused because my main site's theme CSS was affecting my GemPages layout.
But I was able to solve it by adding a custom rule at the end of the theme CSS like:
.gp-mx-auto h2 { all: unset; }
This helped prevent the theme styles from interfering with my GemPages content.
Overall, a powerful and reliable tool with excellent support!
GemPages has completely transformed the way I build landing pages on my Shopify store. The drag-and-drop builder is intuitive and powerful, allowing me to create stunning, conversion-optimized pages without touching a line of code. Since using the app, I've seen a noticeable boost in sales and engagement!
What really sets GemPages apart is their customer support. Anytime I’ve had a question or needed help, their team has been super responsive and helpful — always going the extra mile to resolve issues quickly.
Highly recommended for anyone serious about increasing their Shopify store’s performance!
Hi Babyphone FR,
Thank you so much for taking the time to share your detailed experience! We’re thrilled to hear GemPages has helped boost your sales and engagement, and that our support team has been there whenever you needed us.
If you ever have more questions or need further assistance, feel free to reach out — we’re here for you anytime.
Bella
GemPages Customer Support Supervisor
My skill level is fairly low. It isn't easy at first, that's for sure, but what you can achieve on this app for the price is impressive. I must do some training as I bother the helpdesk every day trying to work stuff out! They are always extremely helpful and knowledgeable, there isn't anything they haven't been able to fix.
Good day Biteback Products,
Thank you for sharing your journey with us in such detail! We truly appreciate your kind words, and we’re delighted to know that our support team could be there whenever you needed assistance.
Your progress means a lot to us, and we’re always here to help you explore even more possibilities with GemPages.
If you encounter anything else along the way, don’t hesitate to contact us — we’re always ready to support you!
Bella
GemPages Customer Support Supervisor
Big problem. I have created a landing page, but the shopping cart creates an incorrect design (different from the original store). GemPages shopping cart design is terrible. Emerald in support did not help me and told me to solve the problem myself.
Support claims that the cart is managed in the main Shopify theme, but I don't have that. There is an error on the app side and they are not solving it. I paid 59 dollars, spent a whole day doing the landings and now I'm going to lose time and money.
Good day Dentiphoto,
First of all, I would like to sincerely apologise for the frustration and inconvenience you’ve experienced.
I have personally reached out to you with a proposed solution to help resolve the issue, and I hope you’ll be able to review it whenever you have time.
We truly regret that this situation caused you both time and financial loss, and we’ll continue to do our best to support you until this matter is fully resolved.
If you need any further assistance, please don’t hesitate to get back to us — we’re here and ready to help.
Auri
GemPages Customer Support Manager
GemPages has been such an easy platform to learn and the support team is fast and wonderful. We've only been using it about a month now but we're totally transforming our shop with high-converting beautiful pages. Highly recommend!
Good day Saged,
Thank you so much for your kind words! We're happy to hear that GemPages has been easy to learn and that your shop is already being transformed with beautiful, high-converting pages.
Hearing your success after just one month truly inspires our team!
If you ever need further support, please don’t hesitate to reach out — we’re always here and happy to assist.
Bella
GemPages Customer Support Supervisor
I really like GemPages and it's features, it makes it easy to build out the site. BUT, unfortunately it greatly impacts the speed and performance of my website and it's a big issue. Every developer I hire tells me that GemPages is the biggest issue my site has. In order to provide the best experience to customers, GemPages really needs to find a way to make their builder function within Shopify better. The annual fee and having to constantly find a developers is just too much to worry about.
Hello Wicked Cat,
Thank you for your detailed feedback and for recognising the features and ease of building with GemPages.
We understand your concerns about page performance. Website speed can be affected by multiple factors, including page structure, theme, third-party apps, images, scripts, and how individual elements are configured. We continuously work on improving GemPages to provide merchants with greater flexibility while maintaining strong page performance.
Our Customer Support team is also available to review your pages and help identify opportunities for optimisation. Please feel free to reach out if you would like us to take a closer look.
Kind regards,
Auri
GemPages Customer Support Manager
We have been using Gempages for 5 yrs now and so far it has been great. There is a lot you can do with it and we are probably only using a fraction of the available features. We decided to use the free website theme from Shopify and then subscribe to Gempages to customize all the pages to our brand style. The user interface is pretty easy to figure out and if you get yourself into a jam I found that ChatGPT will help answer any questions you will need answered. If need be you can always call upon their customer support. We recently were experiencing a problem with one of the product pages and the customer support team identified the problem and fixed it right away. They were very friendly and helped fix the issue.
Hi RZM Publishing,
Thank you so much for being with us for over 5 years and for taking the time to share your wonderful experience! We're thrilled that GemPages has been able to support your brand customisation and that our support team could assist you quickly when issues came up.
If you ever need anything down the road, feel free to reach out — we're always here to help you make the most out of GemPages!
Auri
GemPages Customer Support Manager
Tony, Ken and Annie are really helpful and I really like the GemPages. I have done several landing pages, collection and product pages, inc home page. Sometimes I need some extra information or I get stuck, GemPages support is always helping me out within couple of hours. Visually makes good layouts, lots of options to build your own vision. Example blocks and sections are also helpful to get more inspiration. Overall loving it!