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I had an urgent issue with my shopping cart link that had been a persistent pain point. After a thorough investigation, the GemPages developers were able to resolve it. Everyone I spoke to was genuinely eager to help me find a solution. Five stars for their amazing support team!
Great customer service however the pages can be heavy on your site and the formatting is complex and repetitive.
Hello Dovetail Workwear,
Thank you for being with GemPages for so many years and for your kind words about our Customer Support team.
We also appreciate your feedback regarding page performance and the formatting workflow. These are important areas that we continue to improve as we develop GemPages. Our team would be happy to review your pages and help identify ways to optimise their performance and make your workflow easier.
If you need any further assistance, please feel free to reach out. We’ll be happy to help.
Kind regards,
Auri
GemPages Customer Support Manager
Updated: 15 months later, we are still here. The previous saving issue was resolved at last and good 15 months passed by. Honestly in the market, it is hard to find something close to GemPages. It is not perfect, but it still the best. Recently, we had an overflow sections issues and preventing us from saving and publishing. The CS team jumped in and help us redesign the page in 60 minutes. So they remind us that we have left a bad review earlier and check if we changed our mind. YES. We like Gempages and the customer service had been superb in these 15 months. We now have more than 20 stores running on GemPages. We will for no doubt recommend GemPage (Special thanks to CS Jacob and Ken!)
Previous review:
Day 1 we found that nothing was saved after 3 hours of work on a lander.
Day 2 we contacted the support, was told this is likely a connection issue: Session timed out. So we save every 15 minutes.
At the end of day 2, nothing was saved again.
We contact the support again, seems no clue. And there is no recoverable backup.
Enough. Saving every 15 minutes also not working. And the CS was trying to say we have too many theme sessions, more than 20 while we are at 19. He doesn't even bother to check our account before making any suggestion, while he already got the collaborative access.
Dear Keith,
We’re truly sorry to hear about your frustrating experience, and we sincerely apologize for the inconvenience and loss of time you’ve encountered.
Please know that we take your feedback very seriously. Our team is currently investigating the root cause of the saving issue to ensure that no user ever has to face a similar situation again. We understand how critical your work is, and we deeply regret that your efforts were lost despite your precaution of saving frequently.
We also want to acknowledge your concerns regarding the support interaction. It is our responsibility to provide accurate and thoughtful assistance, and we’re sorry that this was not reflected in your experience. Your feedback has been shared with our team so we can improve the way we handle and assess customer issues more carefully.
We are also working on enhancing the Theme Section experience to ensure better stability, reliability, and usability for all our users.
I, Auri — the Customer Support Manager — have reached out to you directly to offer further assistance and work closely with you on this issue. We’d truly appreciate the opportunity to make things right and support you better moving forward.
Thank you again for bringing this to our attention. Your experience matters greatly to us, and we’re committed to doing better.
Sincerely,
Auri
Customer Support Manager – GemPages
I use Gempages for product pages, landing pages, my homepage and more for multiple brands/ sites I manage. I love the app, it's very easy to use and makes me look great to my bosses who are picky about how they want things to look. Customer service is always amazing, they solve every issue I have. Special shout out to Teniola, her customer service skills are wonderful, and she really went above and beyond to assist me with the affirm messaging I wanted to show up on my product pages. Affirm support was no help, but no Gempages! Teniola got it done quick and also showed me how.
Hello Leon Diamond,
We’re thrilled to hear how much you love GemPages and how it's helping you shine at work! Big thanks for the kind words—and we’ll make sure to pass your shoutout to Teniola!
Auri
GemPages Customer Support Manager
I was dealing with an issue with the dynamic checkout button for about five hours, and it was really frustrating. I tried fixing it on my own, but eventually had to reach out to support because I just couldn’t figure it out. To my surprise, they got back to me super quickly—just four minutes after I messaged them. It took about 30-40 minutes for them to track down the problem and fix it completely. They found the issue in a spot I never would’ve thought to look. Tony, in particular, was awesome. He walked me through everything step by step and explained it clearly. As a business owner, good support like this is a lifesaver, especially when something’s messing with your business. I honestly don’t think they could’ve handled it any faster, and I’m really impressed with how they handled the whole thing.
This app has been monumental for my website! It's so user-friendly and I was able to build my pages perfectly to my liking. I highly recommend if you are someone who isn't so tech savvy but knows what you want for your page's aesthetic.
Hello Aplomb Training!
Thanks so much for your wonderful feedback! We’re happy to know that GemPages has made building your site smooth and intuitive, even without technical experience.
If there’s anything you’d like assistance with moving forward, just give us a shout — we’re here to help you make your vision real.
Auri
GemPages Customer Support Manager
The App is very easy to use. It's a must have if you want to scale your business. Also the copy paste between pages or saving blocks are perfect to work faster and in a pixel perfect way.
The price is also perfect, no need to spend $500 per month.
Emerald is the man. He showed up and helped me set up my shop pay-in-installments on my landing page to help give my cold traffic multiple payment alternatives.
This meant a lot for lowering the perceived cost of my product and will surely help my conversions!
He didn't stop until it was 100% complete and even helped with the most tedious stuff. He gave copy/paste codes and couldn't have made it easier.
Hello Boulder City Soap & Candle Co.,
Thank you so much for your awesome feedback! We're thrilled to hear that Emerald was able to support you all the way through with such dedication. We'll definitely share your kind words with him—it’ll mean a lot!
If you need anything else, we’re always here for you.
Auri
GemPages Customer Support Manager
Gempages is easy to use, has a lot of features so its very versatile. Support is insane to be honest, replies quick and always has a solution. Have tried and tested many builders in the past such as elementor, funnelish, replo, but none of them compares to gempages. Good job
l'app va configurata bene , facile realizzare pagine e ben strutturata di moduli, assistenza ottima , alcune funzioni da rivedere che stanno implementando , assistenza 10++
