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Other ratings here are about how good something works, and indeed GemPages does a good job. But what really matters to me is also what happens when something doesn‘t work. Here, the custumer support really comes to shine. In a really friendly manner you can be sure that your problem will be solved.
Not only is GemPages an amazing application, their development and support staff are top-notch. The GP development team continually improves the product to keep up with Shopify's most recent updates. The GP support staff is responsive, friendly, and knowledgeable. They are equipped to handle your questions or provide a quick fix. As a former Shogun user, we prefer GemPages ease of use, protection of content, and high-quality customer service.
Affordable pricing scheme and excellent support! I ran into an issue with my theme causing my GemPages to display incorrectly. Their support team was fantastic, resolving it within 2 hours!"
I've really enjoyed using gem pages. It has made making my website super easy. The builder is pretty intuitive and easy to use, and I preferred theirs over a couple others I've tried. Plus, it's really easy to create section templates so I can drag and drop my own already configured preferences. I did have a few issues with my theme clashing with the CSS starting out, but they resolved my issues really quickly, and now I have a wonderful working site that I was able to make myself. I'm so glad their support is quick and responsive!
STAY AWAY. INSTALLS CODE AND DOES NOT GET REMOVED WHEN YOU UNINSTALL THE APP!!!!! Now the Site is LITTERED with all their Code!!!
No mention of code being installed....their "AI" is a joke, it doesn't work. Stay away from this APP..installs Code and doesn't get removed when the App is uninstalled.
Don't be fooled, you won't be able to downgrade to the free plan once you subscribed. They ask you to delete the app and risk loosing your live-page in order for you to sign up again and select the free tier. Thank you very much
Dear Esteemed Customer,
We extend our sincere apologies for any inconvenience you may have experienced. In our commitment to ensuring a smooth transition and guaranteeing the integrity of the billing system and the awareness of reverting back, we have manually reverted the option back to the Free plan.
We encourage you to reach out to our dedicated Customer Support team for any further assistance you may require.
Thank you for promptly providing your feedback.
Rest assured, we remain dedicated to continuous improvement and will diligently work towards enhancing your overall experience.
Best regards,
GemPages Support Team
Guys ... this is the real deal!
never left an app review after 6 years on shopify, but this one is a 10/10
very comprehensive set of functions, sleek pages, tech support was on live chat and actually helpful! they sort it out rather than passing you to email ticket support (shout out to Mona:) and they're onto something with the ai page builder tools that need a little bit of tweaking but definitely gave me some good head starts.
My only suggestion would be to add a "layers" type field in the left tab of the editor. A few times i struggled to change small sections of background colours or margin sizes because the elements are sometimes tightly overlapped (section/row/product etc) and hard to figure out exactly what needed the edit. I figured it out, but took a little longer than I would have liked.
An excellent page builder overall.
The builder itself is great. Very intuitive and fairly easy to use, especially if you have used page builders before. Great UI and pretty flat learning curve. But the biggest value is the service. I have worked with customer service teams on a lot of apps and the Gempages team (Tony, Kyle, Miley and Ken) is one of the best I've ever encountered. They were helpful, resourceful and incredibly friendly. They went above and beyond and I was just delighted. 100% worth it.
Not integrated with Shopify. There's always an issue that comes up, for example I just found out that from android there was a bug with the cta button which was huge. The preview doesn't work. I recommend you to use a Shopify pre built theme instead.
I am addicted to Gem Pages! They always make my Shopify product pages look so much more professional. And on top of that, their support is superb! I've run into little snags that I just could not figure out, and have reached out to them several times. Each time, they figured out my error and helped me fix it right away.
I definitely recommend Gem Pages!