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Their customer support is top notch, honest don't know of any other company that does such a good job. I normally don't write reviews, but had to for them.
they are charging people without authorization even if you have the app unistalled. BE CAREFUL
Hello nellaskin,
We’re sorry to hear about your concern regarding the billing.
As GemPages is a third-party app on Shopify, all charges are managed and processed strictly through Shopify’s billing system, not directly by us. Charges may still appear if the subscription was active during a billing cycle, even if the app was later uninstalled.
In your case, you were eligible for a refund, and our team has already reviewed and supported you with the refund accordingly.
If you have any further questions or would like us to double-check anything, please feel free to reach out. We’re always here to help.
Kind regards,
Auri
GemPages Customer Support Manager
Support is super quick and helpful. Thanks!!
I have create a listicle page for the first on GemPages. I personally found it difficult to use and had technically issues.
When I contacted the support, Camellia help me out and she did an excellent job. She was fast to identify my issue and helped me sort it out on the spot. Her customer service was absolutely amazing.
I just wanted to say this was the best customer service I have ever had. As a business owner it's very refreshing to know a company is represented by great employees like Emmy, Harry, and Anita. They helped me for over 22 hours to get my needs addressed. I would highly recommend this company and happy to be a customer.
siip , best
without the support of sage i would have not gotten anything done, fantastic guy super helpful and patient
Annie perfect support!!!!
Die App bietet unglaublich viele Möglichkeiten. Der PageBuilder ist super zu nutzen und bei Fragen antwortet der Support super schnell und löst alle Probleme
Emmy was a great help, thank you!!
