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I used GemPages to build out my entire website so that it looked exactly the way I wanted it to (the native Shopify builder is SO limited!). I just realized today that there was an issue with the Search function on all of my GemPages-built pages. I contacted support through the live chat function and was connected with a support person within 5 minutes. Tony was extremely helpful and expedited my issue to technical support. In under 30 minutes, they not only solved my issue, but included screenshots showing me exactly what they did to rectify it - amazing! This type of customer support is why I chose GemPages in the first place and I am SO happy I did! It's such a huge relief to be able to connect with a support team and get issues fixed in a timely manner when they arise. Highly recommend!
Hello Superior Feline,
Thank you for taking the time to share such a detailed experience. We are very glad to hear that GemPages helped you build your site exactly the way you envisioned and that our support team could resolve the search issue quickly. Tony will certainly appreciate your kind words, and we are happy the screenshots and guidance helped clarify the solution.
If you ever want help refining your pages or exploring new features, our team will be glad to assist.
Justin
GemPages Technical Support Leader
I use Gem across all my stores and I cannot fault it! The support is always quick and effective, no being fobbed off like some Shopify app supports! The app allows you to make some really nice pages, really quick and easily and the load times are pretty good. Would recombed this for website!
Hello CELLER8,
Thank you so much for your thoughtful feedback and for trusting GemPages across multiple stores. It is wonderful to hear that the app has been helping you create pages quickly and efficiently while keeping load times solid. We are also very happy to know that our support team has been able to assist you promptly whenever needed.
If you ever have any questions or need a hand with anything in the future, please just let us know. We will gladly assist whenever you need support.
Cindy
GemPages Customer Support Supervisor
GemPages has been an essential tool for building and customizing my Shopify store. The flexibility it provides for designing product pages and landing pages is excellent.
I contacted support to help configure all buttons to go directly to checkout with a default quantity of one. Jeremy from the support team was incredibly helpful, responsive, and professional. He provided clear video instructions that made the process very easy to follow.
The issue was resolved quickly, and the support experience was smooth and efficient. I truly appreciate the level of assistance provided.
Highly recommended for both the builder itself and the outstanding customer support.
Hello Belly Focus,
Thank you for your thoughtful review. We are delighted to hear that GemPages has been a valuable tool for building your store and that Jeremy could assist you with the checkout configuration. We will be sure to pass along your kind words to him.
If you ever want guidance while setting up new pages or features, our team will always be ready to help.
Emma
GemPages Customer Support Supervisor
产品非常好，客服服务也非常认真详细。非常满意
mi experiencia 7 de 10, ya que me afecto mucho que la landing no me cargaba rapido , tuve un inconveniente ya que me hicieron un cobro no debido , sin embargo el equipo fue muy atento todo el tiempo y en menos de 24 horas me hicieron la devolucion del dinero sin problema .ojala mejoren la carga de las landing ya que fue mi problema principal
Hola NIVADI,
Lamentamos mucho que el rendimiento no haya cumplido con tus expectativas. Entendemos lo importante que es la velocidad de carga, especialmente después de haber adquirido un plan de pago.
Para poder revisar a fondo el problema con la carga de tu landing, te pedimos por favor que contactes a nuestro equipo de Atención al Cliente a través del chat en vivo. Así podremos analizar tu página directamente y brindarte una solución más precisa.
Puedes escribirnos mediante el Live Chat dentro de la aplicación y estaremos encantados de ayudarte.
Saludos cordiales,
Auri
Gerente de Atención al Cliente
GemPages
Really like this software. Super easy to iterate and test new CRO designs!
And the support team is out of this world. They're able to help you with all request, no matter the problem (even if it doesn't directly regarding their software)
Great app and fantastic customer support. We've been using GemPages for 1.5 years and so far it has been a great experience. Would definitely recommend!
Great product that can take your website to the next level at a great price with great customer service
Hi,
Your review helps us so much and we can’t thank you enough for taking the time to write it. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win!
All the best!
I’ve been working with Shopify stores for a while, and I was genuinely impressed by the support from GemPages. They reviewed my entire shop and pointed out specific issues that were slowing down my loading speed. After implementing their recommendations, my landing page became literally twice as fast. It’s rare to see such proactive and technically knowledgeable support from an app. Highly recommended.
Hello Magična Azbuka,
Thank you for sharing such thoughtful feedback. It is great to hear that our team could review your store and help identify the factors affecting your page speed. Seeing your landing page perform significantly better is exactly the kind of outcome we aim for.
If you ever want another review or guidance for further improvements, our team will be glad to help.
Justin
GemPages Technical Support Leader
Excellent, excellent page builder, with TONS of AMAZING support. I've been using them for years, with other shops, and I highly recommend this app and super helpful, supportive team of developers + tech support. Thanks Tony and team!
