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I've only been using Gempages for 2 weeks but so far I'm very impressed with how easy it is to use and even moreso how feature rich it seem to be.
I've had to reach out to support twice and they have been very helpful in addressing my questions - along with very timely response.
Still learning but so far so good.
I used this app for 1 year and my site slow down and to load my product page takes 15-20 sec. And i had some issue that my template disorted if I wanted to uninstall, i talk with them but they did't help me with a real solution.
Hello MindFit,
It's Auri, a Customer Success Manager at GemPages.
I am truly sorry to hear about your experience. Page loading speed can be influenced by many factors, including content size and even external network conditions.
Since you had designed many templates with GemPages, uninstalling the app may have caused some display issues due to missing code.
That’s why we advised that you can safely redesign your pages using Shopify’s default editor afterwards.
I appreciate your feedback and will continue working to improve. If you need any additional support, our team will always be here to help.
Auri
GemPages Customer Success Manager
User navigation is confusing, loading time takes awhile, which led me to refresh my page all to realize that any of my unsaved work did not auto-save and I had to start all over...and then to realize that I had to upgrade to launch my 2nd landing page. Unfortunately will not be using this app any further.
Hello sea and blossom,
We're truly sorry to hear about your experience, and we completely understand how frustrating it must have been to lose your work and face limitations unexpectedly.
We’d love to learn more about what happened, especially around the unsaved work, as we may be able to help recover the page or at least understand how to prevent this from happening again.
Also, just to clarify, our Free plan allows publishing of one page only. To launch additional landing pages, an upgrade is required, though we understand this could have been communicated more clearly, and we’ll take your feedback seriously to improve that.
If you're open to giving us another try, please reach out via in-app chat or email at support@gempages.help, we’d love a chance to support you directly.
Best regards,
Auri
GemPages Customer Success Manager
I wanted to thank the Gempage team for all their help. They were very patient and carefully guided us through the setup process, assisting with many of our settings. The app is powerful and has been a great tool for us. We are very satisfied with the experience and the support we received.
Hi Bluvall
We’re so pleased to hear your positive feedback about the setup process and that our team’s patience and guidance made a difference for you. It’s great to know GemPages has been such a valuable tool for your store.
Should you need any further support, you can count on us to be right here and ready to help.
Cindy
GemPages Customer Support Supervisor
I have been using this app for several years, and it has improved a lot. I have reached out to customer support many times and they have always been very friendly and helpful, going above and beyond to fix my issues.
Good day Coolicon Lighting
We truly appreciate your long-term trust in GemPages. It’s wonderful to know our support team has been able to assist you over the years and go above and beyond to resolve your issues.
If there’s ever anything more we can do to improve your experience, please don’t hesitate to reach out.
Auri
GemPages Customer Support Manager
Estamos encantados con esta aplicación, ya que facilita mucho la creación de páginas para nuestra web. Es cierto que en algunos aspectos puede resultar algo limitada, pero el equipo de soporte es excelente: siempre dispuestos a ayudar y a resolver cualquier problema de forma rápida y eficaz.
Actualmente usamos la versión gratuita y estamos muy satisfechos. En caso de necesitar crear más páginas, no dudaremos en contratar un plan de pago, ya que es una herramienta muy útil y totalmente recomendable.
Good day Regalo Grabado
Nos alegra saber que GemPages ha facilitado tanto la creación de páginas para tu sitio web y que nuestro equipo de soporte haya podido ayudarte de forma rápida y eficaz. Comentarios así nos motivan a seguir ofreciendo la mejor atención posible.
Si en algún momento decides ampliar tu plan o necesitas asistencia adicional, estaremos siempre listos para ayudarte.
Auri
GemPages Customer Support Manager
I’ve been loving my experience with GemPages! The app is super easy to use and perfect for creating stunning pages for my photography store. What I really appreciate is the top-notch support—whenever I need help, they’re always there to assist. Highly recommend this to other merchants looking to level up their Shopify game!
Hello Red Dot Photo
We’re so pleased to hear you’ve been enjoying your experience with GemPages and that it’s been a perfect fit for building stunning pages for your photography store. We’re especially happy to know our support has been there for you whenever you’ve needed help.
If you need any further assistance or fresh ideas, we’ll be right here to help.
Auri
GemPages Customer Support Manager
los diseños de la pagina son buenos , caso de errores son continuos sea por actualizacion o errores del propio sistema , lo bueno asistencia tecnica funciona a la brevedad. eso es bueno de la empresa.
Hola LukVict
Gracias por tu valoración y por destacar la rapidez de nuestra asistencia técnica. Nos alegra saber que nuestros diseños cumplen con tus expectativas y que nuestro equipo puede resolver cualquier problema con rapidez.
Si en algún momento necesitas más ayuda, estaremos aquí para asistirte.
Emma
GemPages Customer Support Supervisor
Annie was amazing with helping me with issues I was having configuring my product page. She was responsive and knew exactly what I was needing fixed and made it happen in a timely manner. This app is fantastic. Better than any other page builder app I have used in the past. Super customizable and very easy to navigate! Highly recommend to others
GemPages has been an invaluable partner in shaping our online presence. The platform empowers us to create a truly unique, positive user experience for our customers — something that sets our brand apart in a competitive market. Their support team is exceptional, often going above and beyond by diving into the backend to quickly resolve any challenges. A special thanks to Tony, whose expertise and dedication have been nothing short of outstanding. Simply put, we wouldn’t be the brand we are today without GemPages
