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very helpful customer service. walked me through a problem i had step by step through live chat.
I use this app anytime Im doing design now - I am not a designer but its given me the ability to do it at very high levels. Soldi customer support as well. Get the app and have fun :)
-Jonathan
Evolved Mushrooms
Hello Jonathan,
Thank you for your wonderful feedback. We are delighted to hear that GemPages has helped you design pages with confidence, even without a design background. It is also great to know that our support team has been helpful along the way.
Should you ever want help exploring new ideas or features, our team will always be ready to assist.
Emma
GemPages Customer Support Supervisor
Thank you so much for all the help and support throughout this process. I truly appreciate the time, patience, and effort you and the technical team put into fixing my store and making sure everything works smoothly.
My store means a lot to me, so having such dedicated support has been incredibly valuable. You’ve all been professional, responsive, and easy to work with, and I’m very grateful for that.
Wishing you and the entire GemPages team all the best — and thanks again for the excellent service!
Excellent app, very clear and user-friendly interface. And I'd like to extend a special thanks to the app's technical support, who are simply impeccable in their customer support!
Really good experience with customer support. Kind and fast reply.
I lean on GP customer support pretty often and I can always rely on them to help resolve any issues/knowledge gaps that I have.
It's very reassuring when running an e-Com business.
Good day Case Monkey,
Thank you for sharing your experience with us. We are really glad to hear that our customer support team has been able to help whenever you needed assistance and that it gives you peace of mind while running your e-commerce business. Supporting our merchants whenever they run into gaps or questions is exactly what we aim to do.
If you ever need help again or have any questions along the way, please feel free to reach out anytime. Our team will always be here and ready to assist you.
Bella
GemPages Customer Support Supervisor
Awesome experience, customer support is the best in the business.
Non existing technical support. The support are just general customer service people that don't understand development
We have a technical problem, but they are unable to solve it because they don't understand the problem.
Hello GlassStaff,
We’re sorry to hear that you felt this way about our support experience.
Your case has already been handled by our Customer Support team, and we have provided a response regarding the technical issue you raised. We kindly ask that you review the latest update when you have a moment.
If you still have any further concerns or if anything remains unclear, please do let us know. We’re here to continue assisting you and ensure the issue is fully resolved.
Kind regards,
Auri
GemPages Customer Support Manager
Quick and easy support from Ken. For the second time!! Solved all my issues. Thank you!
Excellent support! They helped with custom code on our product page and resolved everything quickly. Highly recommend — shoutout to Shival!
