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even an error when you try to add to cart,,either remove products in cart or duplicate them, this means you lose orders and customers
Hello SAN-SPLASH,
We’re sorry to hear about the issues you experienced with the cart and understand your concern about how this could affect your orders and customers.
Our Customer Support team has already been in touch and provided assistance regarding this issue. Kindly check the solution shared with you, and if you are still experiencing any problems or have further concerns, please get back to us so we can continue supporting you.
Kind regards,
Auri
GemPages Customer Support Manager
I cannot navigate it and when I asked for help the person just quit answering me
Hello Back Yard Island Escape,
We’re sorry for the frustrating experience you had while trying to get assistance.
After reviewing your case, it appears the interruption in the conversation was caused by a connection issue on your end. Our support team remained connected and continued assisting you, and I’m glad to see that the issue was ultimately resolved successfully.
If you have any further concerns or need assistance again, please feel free to reach out. We’ll always be here to help.
Kind regards,
Auri
GemPages Customer Support Manager
I am using this app and created a page with GemPages. However, after creating the page and adding the bundle app, none of the app’s functionality is appearing on the page. This has been very frustrating, as the main purpose of creating the page was to use the bundle feature.
Hello Prostative,
We’re sorry for the frustration you experienced when trying to set up the Bundle app on your GemPages page.
Our Customer Support team remained in touch with you regarding this case, and I’m glad to see that the issue has already been resolved successfully.
If you have any further concerns or need help with anything else, please feel free to get back to us. We’ll be happy to continue supporting you.
Kind regards,
Auri
GemPages Customer Support Manager
desinstale gempages y siguen cobrando, no hay forma de comunicarme con ustedes para solicitar el reembolso Solicito el reembolso del cargo de 14.50 USD correspondiente a GemPages, incluido en la factura 525051157 pagada el 4 de mayo de 2026.
La app ya no está instalada en mi tienda y7qyc6-pj.myshopify.com y no encontré un canal de comunicación dentro de la app para gestionar este cobro.
Solicito la revisión del cargo y la emisión de reembolso o crédito.
Hola,
Lamentamos sinceramente la confusión y las molestias que esta situación le haya causado.
Tras revisar su caso, vemos que la aplicación fue desinstalada después de que iniciara un nuevo ciclo de facturación, por lo que el cargo se generó automáticamente a través del sistema de Shopify. Entendemos que esto puede no ser evidente, y en estos casos nuestro equipo de soporte siempre está disponible para ayudar a revisar y gestionar cualquier solicitud de reembolso.
Nos gustaría informarle que el reembolso ya ha sido procesado y el importe ha sido enviado a su método de pago original.
Si tiene cualquier otra duda o necesita más ayuda, por favor no dude en contactarnos. Estaremos encantados de asistirle.
Saludos cordiales,
Auri GemPages Customer Support Manager
Tive uma experiência muito ruim! 2 dias editando minha landing page. Na edição está tudo perfeito, quando jogo o site no ar, está tudo desconfigurado. Uma tragédia.
I installed the app and deleted it less than 48 hours later and they charged me $61.80. SCAM
Never in my life have I worked with an app with SO MANY BUGS! Texts come out of nowhere, if you undo a tiny change, it undoes the work of an entire day and if you try to pess CTRL+Y it doesn't work. Links don't work, if you edit the code (correctly) it won't let you adjust the font-sizes (WTF?!). I am spending more time with the assistance than building the pages. Going back soon to Pagefly
Hi Matteo,
Thank you for taking the time to provide us your feedback! Please accept my apologies for the recent frustration you've experienced.
I have checked the issues and it appears that the issues happened when we had some unusual theme codes and it affected to our store design. Mona & our technical staff has added the scripts, and this is now fixed very quickly, could you please help us check and let us know how it goes?
Again, your satisfaction is invaluable to us and we set a high standard for ourselves. In this instance, we clearly dropped the ball and we are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself. Please let us know if you have any additional questions, concerns, or comments. Feel free to reach us via email at support@gempages.help or live chat.
Thank you again!
James | Customer Success Manager
GemPages Page Builder
It doesn't work with JPEG image formats, total waste of time. We tried to request a refund only five hours after payment, but they make you provide so much evidence. It’s just another way of wasting time.
Hello SUSU,
We’re sorry for the frustration you experienced regarding the image format request and the refund process.
Regarding the images, your request involved changing all background colours to match a specific reference colour. Technically, this is only possible using PNG format, as JPEG does not support transparent or editable backgrounds. This limitation applies not only to GemPages but to all apps using the same image standards, which is why a JPEG solution was not feasible in this case.
As for the refund, we strictly follow Shopify’s required process to avoid billing errors. This means we need sufficient and correct information to verify each request before proceeding, ensuring refunds are handled accurately and safely for all customers.
We appreciate your feedback and are always happy to review your case again if you have further questions. Please feel free to reach out and we’ll be right here to assist.
Kind regards,
Auri
GemPages Customer Support Manager
Used to be great, but has gone downhill since the V7 upgrade. As of late it feels like they're doing everything they can to put previously accessible features under new, more expensive paywalls, just to squeeze every last dollar out of marchants.
Which would be understandable, if the app was still great. It's not. Everything went to the toilet since V7. They constantly push "upgrades" that take several minutes "re-optimizing" your pages before you can get in the editor to make any changes. That too often freezes. I've found myself locked out of the editor due to an "upgrade" at crucial times.
Anyone who hasn't used this yet, I recommend you install something else.
Hello Mech.land,
We are truly sorry for the frustration you experienced with the V7 upgrade and the recent app lockout. The issue was caused by an unexpected outage from Amazon Web Services (AWS), which affected many platforms including ours.
Our team has been working on improving our infrastructure and backup systems to prevent similar disruptions in the future.
I’ve also reached out to you directly via email to discuss your experience in more detail and ensure your concerns are fully addressed.
Best regards,
Auri
GemPages Customer Support Manager
I used this app for 1 year and my site slow down and to load my product page takes 15-20 sec. And i had some issue that my template disorted if I wanted to uninstall, i talk with them but they did't help me with a real solution.
Hello MindFit,
It's Auri, a Customer Success Manager at GemPages.
I am truly sorry to hear about your experience. Page loading speed can be influenced by many factors, including content size and even external network conditions.
Since you had designed many templates with GemPages, uninstalling the app may have caused some display issues due to missing code.
That’s why we advised that you can safely redesign your pages using Shopify’s default editor afterwards.
I appreciate your feedback and will continue working to improve. If you need any additional support, our team will always be here to help.
Auri
GemPages Customer Success Manager
