GemReach

Follow up with jewelry clients on time with client profiles, two-way texting and occasion reminders.

GemReach helps jewelers follow up with clients. Give each client an owner: birthdays, anniversaries and your own planned follow-ups land on that associate's Today list. Profiles hold ring size, wishlists, dates and Shopify purchase history. Reply from a shared two-way SMS/MMS inbox. A monthly team report with CSV export shows sales linked to each associate's outreach separately from the rest. Optional AI reply drafts use your store's own AI account. Texting available for US and Canadian numbers.

• Give every client an owner; their dates land on that associate's Today list
• One shared inbox: assign conversations, see just yours, mark threads to revisit
• Repairs & special orders: mark ready, text the client in one tap, see who's told
• Lookbooks: a private, expiring link to pieces you picked; withdraw it anytime
• Consent audit trail, instant STOP/START, and quiet hours enforced on every send