Reviews (18)
Refine
-
By rating
I recommend this App. The customer service is great. We had an issue and it was rectified within the day. These guys also created and new function within the app upon my request. I highly recommend them as they have been very helpful and an asset to our business. Keep up the good work!
It was all going so well until this app deleted two of my products on my Shopify store. Both of these products are customisable products with a ton of variants. It took me around a day to realise what had happened. Both products were completely erased from my store and has taken me hours and hours to rebuild, not to mention the amount of sales I have lost as a result. A serious security violation and therefore I do not trust this app.
We appreciate your feedback regarding the recent challenges you encountered while using our app. Data security and the smooth functioning of our app are of utmost importance to us. We want to assure you that our app does not have a history of deleting products. In our extensive usage records, we have not encountered such an issue before.
We are assuming that potential conflicts between these two apps might have contributed to the unintended outcome. To minimize the likelihood of compatibility issues, we advise using our app as a standalone solution.
We're also pleased to inform you that we are actively exploring the feasibility of implementing the image upload feature you suggested. Developing and seamlessly integrating this feature into our app does require a certain amount of time to ensure its effectiveness.
If you have any further concerns or questions, please don't hesitate to reach out to our support team. We are here to assist you in any way we can.
Very happy with this app and the customer service. I needed some extra code to tailor my order confirmation emails and it was done for me easily.
Simple to implement and easy to use! We had a few support queries and the Genie team replied in no time - excellent after sales service.
I had a fantastic experience with Genie Product Options' customer service. Their team responded quickly and professionally to all my inquiries, providing clear and helpful answers. Robin went above and beyond to ensure that information was clear and made the entire process seamless. I wish every company has a Robin!
We have just started using the app, and it is amazing! We needed an app to assist us breaking down MTO products, and this app made it so simple! We tried several other applications, and they did not work at all. If you are looking for an application to breakdown MTO products, I highly recommend this app. You can an do simple price add-ons, and pair it with your product, INSTANTLY. I am so thankful for this application, it has been a time and money saver. I am able to coach myself through the process so far. We are still in the building phase, but I will be sure to follow up with an updated review once we are live.
Thank you for your positive review!
We're thrilled to hear that our app is helping you break down MTO products quickly and easily, and that it's saving you time and money. We appreciate your recommendation and look forward to hearing more about your experience as you move through the building phase.
Please don't hesitate to reach out if you have any questions or feedback.
Best Regards.
This application is severely deficient and lacks several features. Firstly, it lacks the option to apply variants to multiple products based on tags, vendors, or collections, which means that each product must be selected manually. This method is outdated and reminiscent of applications from the 19th century. Secondly, there is no option to adjust the swatch size beyond a small, barely visible circle. During my use of the application, I encountered issues where the page would continuously load and become unresponsive when attempting to add items to the cart, particularly when selecting a variant.
Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced while using our app.
We appreciate your suggestions for adding the ability to apply variants to multiple products based on tags, vendors, or collections, as well as the option to adjust the swatch size beyond a small circle. We understand that these features would greatly enhance the functionality and user experience of our app.
As we recently release our app with basic features, Our team is working hard to develop and release these features in our next update, which we hope will be available soon. We appreciate your patience and understanding as we work to improve our app and meet the needs of our users.
Regarding the issues you experienced with the page continuously loading and becoming unresponsive when attempting to add items to the cart, we apologize for any frustration this may have caused. We would like to investigate this further and resolve the issue for you. Please contact our customer support team with more details about the problem you encountered, and we will work to resolve it as soon as possible.
Thank you again for your valuable feedback. We are committed to improving our app and providing the best possible experience for our users.
Best Regards,
Shine Dezign Infonet Team
Great service, quick to respond, happy to help and this app helps show the selections upon checkout unlike others, for a seamless customer experience. Easy to create option sets for products and user friendly! Would highly recommend.
Great app for adding text boxes to product listings, easy to install and helpful staff who answered a query I had very quickly.
Great App
