Gift Box • Free Gift Purchase
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Amazing app honestly , but their support is what got me to write this review.. We had a glitch on the GiftBox app where one of our products wasn’t adding to cart properly, and Tina jumped in straight away. She checked everything step by step, kept me updated throughout, and reassured me that if she couldn’t fix it herself, the tech team would resolve it within two hours.
In the end, that wasn’t even needed, she sorted the issue herself within 20 minutes.
Super responsive, calm under pressure, and genuinely committed to helping. What a legend. Thank you, Tina.
We really appreciate you taking the time to share such a detailed review! It’s great to hear that Tina was able to help you sort it out so efficiently and save you some time. We’ll definitely pass the message on to her, it’ll make her day. Please don't hesitate to reach out whenever you need a hand :)
We’ve had a great experience using GiftBox. The app itself is very straightforward and easy to understand, which made setup and day-to-day use seamless while we were learning the platform.
A huge shoutout to Rein and the GiftBox support team. Email support has been quick, clear, and straight to the point, always helpful and easy to deal with. The level of support really stood out and made the whole experience even better.
We’ve loved using GiftBox and will definitely continue to use it moving forward. Highly recommend.
Thank you for sharing your experience. We’re thrilled to hear that the app has been straightforward for your team to learn and use. We’ll be sure to pass along your shoutout to Rein, it’s great to know our email support has been quick, clear, and helpful as you get set up.
This app does exactly as advertised, and it is very easy to use. I couldn't find a $29.99 plan. The minimum is $49.99 per month, which seems a little pricey. In the end, I like the app and plan to continue using it.
Thank you for the review. We are pleased to hear that the app is doing exactly what it promises and that you find it easy to use. We appreciate you having us on board and look forward to continuing to support your business.
Gift Box is a very clean looking and functioning app that has already improved our average sale after only a few days of use.
Also their customer service is top notch. I asked to have one item changed and it was done within 15 minutes.
This is excellent news. We are very pleased to hear that Gift Box has positively impacted your average sale after just a few days. Providing a clean design and rapid support—like the 15-minute resolution you experienced—are top priorities for us. Thank you for confirming that our app is delivering both performance and service. Don't hesitate to reach out to us if you need help with anything else :)
Ran into an incompability issue with our Shopify theme (Eclipse) but it was fixed within hours, all while getting realtime updates over Live chat. Perfect service.
Also the UI/UX of the plugin is very good, both for the customers and for the admin. Best and simplest Free Gift app I could find, and I tested exactly 17 of them, paid and free. Suits anyone's needs perfectly if you just need to give a free gift automatically, where Shopify's built in Buy X Get Y discount type lacks automation (requires manual action from the customer, a discount code and/or an add to cart, from the customer in order to get the gift)
Thank you for such a positive review. We appreciate you choosing Gift Box after comparing it against 17 other options. We are committed to maintaining a high-quality UI/UX for both our merchants and their customers. We are also glad that our support team was able to quickly resolve your theme incompatibility issue. We strive to be the most reliable and effective free gift solution on the market.
easy to set up, easy to navigate, customer service is responsive and fast. what more could you want? really love the way it displays on my store - especially the variant selection for free items (limited in like, every other app.)
Impressed with the app – it’s easy to use, integrates seamlessly with our store (in different language options), and has been a great way to add extra value for our customers. Setting up free gifts and promotions is straightforward and works exactly as expected.
What stands out even more is the customer service. The support team is incredibly responsive, helpful, and quick to find solutions. They went above and beyond to make sure everything was running perfectly for our store.
Highly recommend this app to anyone looking to create a better shopping experience with free gifts and promotions!
Very good experience. Easy to integrate, easy to use. Had an issue with a customer ordering free stuff and they fixed the problem instantly, even added code to prevent the issue from recurring. Excellent support , great app.
This app is fantastic, easy to set up and use, easy to customize, css addition makes it simple to adjust to your brand and page exactly and when there was a feature I needed I messaged their team and they had it fixed and created in a few hours - amazing!!
The support is really excellent. I received an answer within a few minutes and was also helped directly.
With regard to the app, I would like to have one more setting option: To replace the pop-up field for selecting the gift with a slot in the shopping cart. That would be a nicer solution when shopping via smartphone.
