Gift Box • Gift with Purchase
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great app, great support!
Great app, easy to use, increases conversion alot! Great service aswell
Easy to use and support was efficient and helped resolve my issue. I find the suite of Digismoothie apps user-friendly and customisable to what I'm looking to achieve. Thanks Marcela for your prompt and efficient response too.
Very helpful customer service and tech support!
The support is really excellent. I received an answer within a few minutes and was also helped directly.
With regard to the app, I would like to have one more setting option: To replace the pop-up field for selecting the gift with a slot in the shopping cart. That would be a nicer solution when shopping via smartphone.
Sehr enttäuscht. Leider funktioniert Sie nicht immer. Kunden wählen Ihre Prämie aber diese wird nicht in die Bestellung aufgenommen. Folge Unzufriedene Kunden, die denken Sie bekommen eine Prämie und dadurch doppelte Versandkosten!
Hi there,
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with Gift Box. Based on the details you provided, it seems that the problems arose due to some incompatibility with your theme.
Despite our best efforts, there are so many themes and customizations for Shopify stores that occasionally, we encounter ones with which we don't have integrations. Not to worry, our support team is available 24/7 to assist in resolving them :)
Furthermore, we have sent you a follow-up message. If you could spare a moment to respond to our message, we will be committed to identifying the root cause of the discrepancy you experienced. We appreciate you bringing this matter to our attention, and please rest assured that we will make every effort to address and resolve the issue to prevent its recurrence.
Best regards,
Digismoothie
We have been using this app for a long time and it works very smoothly for us.
I love this app. It allows me to give back to my customers in the exact way I want to. The customer support is great too. The robot chat is really smart and quick and if its too complicated a live person jumps on pretty quickly. Everything I've needed to do, and every issue I needed to fix, was addressed quickly and with a very friendly and professional attitude. I would definitely recommend this app to anyone who needs a free gift option for their website. Support is everything when you are trying to run an online business and need your apps to work for you. 5star customer service and ability to fix issues quickly and correctly. Thanks guys!!! I want to hire all of you! :-)
Great Customer Support!
Chatting with a real person for help is great.
