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Anyone else noticed the integration and functionality have fallen off a cliff over the past three months? Customers cannot redeem vouchers with our store anymore and gift vouchers are not being sent out. Making more work for us than ever before. We will have to find another app that works or go back to the Shopify default.
Hi there, I'm following up here as the lead of the Support team. I've reviewed your case thoroughly and noticed that the specific details of what you are experiencing were not shared just yet, so our 24/7 Support team hasn't been able to properly investigate and resolve this for you.
It would be greatly appreciated if you could respond to my direct email, as the whole team and I are committed to finding a solution as quickly as possible and ensuring your platform is optimized (we will also be happy to upgrade you to our newest version).
Kind regards,
Itay
This app is the WORST ... I have almost never had the experience of the app working when I need it to. I pay $20 a month for an app that fails to load EVER and I can't cancel it because I can't even see how many outstanding credits there are. I would prefer at this point, to issue gift cards to anyone who has a credit with me through Rise but I can't find them. DO NOT INSTALL
Hi there, I’m Itay, the Support Lead here at Rise.ai. I see you're using Rise.ai for several years, and I want to ensure your long-term experience with us reflects the high standards we strive for.
I couldn't find any recent support tickets in our system regarding the loading issues you mentioned, so I have already reached out to you directly via email.
I am also more than happy to jump on a call to help you access your outstanding store credits. For quick reference, your dashboard is easily accessible right from your Shopify admin Apps section.
App stability and dedicated support are our top priorities, and we are completely committed to getting this sorted out for you.
Great app and excellent customer support.
We encountered a synchronization issue where redeemed gift cards still showed the full balance in the Rise.ai dashboard. Juna investigated the issue thoroughly, manually ran a sync, and resolved the issue quickly.
Thank you, Juna, for your professional, patient, and friendly support. I really appreciate your help!
Thank you so much for the kind words! We’re glad Juna could help get everything resolved quickly. We really appreciate your support!
Great app! And whenever I need help with something, I always get a quick and great response.
Thank you so much for the kind words! We’re really glad to hear you’re enjoying Rise and that our team has been able to help quickly whenever you needed us. We truly appreciate your support!
Great support team
Efficient app
Thank you! We truly appreciate your feedback!
Rise.ai has been a great experience for our store. The app works smoothly, and the support team is genuinely responsive when issues come up. We ran into a wallet-related problem, and Eddie handled it quickly and professionally — clear communication, fast follow-up, and the issue was resolved the same day.
Really appreciate the level of care and support. Highly recommend Rise.ai for any brand looking for a reliable gift card and store credit solution.
Thank you for the kind words! We’re so glad Eddie could help resolve everything quickly and smoothly
Picked this app up for a simple no points bs app to handle gift cards as a promo and its been great.
Better still is the customer service, the replies are within a very reasonable time and they went above and beyond what was expected.
Thank you Eddie!
Thank you so much! We’re glad Eddie and the team could make your experience a great one.
I’m so glad we chose this app for our gift cards. It offers great features and runs smoothly. I also want to give a huge shout-out to the support team—they went above and beyond to help us get everything set up. Fast, professional, and genuinely nice people to deal with. If you are looking for a gift card app, this is the one.
Thank you so much! We really appreciate the kind words and are glad you’ve had a great experience with Rise!
"The app is insanely expensive for what it offers and how messy the interface is. Even though the yearly fee was already charged, I'm uninstalling it. Total waste of money, and unfortunately I didn’t notice the end of the billing cycle – the charge for another year went through just yesterday... I’m not staying, I’m out."
Thank you for taking the time to share your feedback. We understand how critical it is for our merchants to feel they’re getting the value they expected, and we’re here to help address your concerns.
At Rise.ai, we offer flexible pricing plans built to support businesses of all sizes, from emerging brands to large enterprises. Our goal is always to deliver value that drives growth, retention, and ROI. We’d love the opportunity to connect with you directly to better understand your needs and explore a price point that works within your budget while maximizing the potential of our platform.
Our team has proactively reached out to you to continue this conversation and ensure we find a resolution that works for you.
We’re here to help get things back on track and wish you success in the meantime.
AFTER CHATTING TO ITAY AND RUNNING ME THROUGH THE NEW PLATFORM. I CAN SAY THE NEW SETUP IS REALLY GOOD. ONCE WE CAN RESEND THE EMAIL CODE VIA THE APP IT'LL BE MUCH BETTER AND MOTE USER FRIENDLY
Hi there, it's Itay here, Rise.ai's Support Lead. Thank you for taking the time to jump on a call with me. I’m glad we had the chance to connect and sort everything out!
As I explained, our development team is already working on the feature to resend credit codes via email. It is currently in the pipeline and will be released soon.
We appreciate your feedback and partnership!
