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The app is fine and has been easy for our customers to use. But the support team is awesome, especially Juna. Quick to reply and provided easy to follow directions to solve our issue.
Thank you for your feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything. :)
Cheers!
Great customer service! Eddie was super helpful.
Thank you for the review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated! :)
We used the app in the test environment with 0 real orders and got charged over 5.000 dollar ???? this is really a SCAM !!!
Hi there,
I'm Itay, Head of the Support team at Rise.ai.
Rise.ai is built to help brands drive long-term customer loyalty with various tools around store credit, cashback, compensation and gift cards. We offer a few pricing options, monthly and annual, so merchants can pick what fits their store best.
In your case, the annual plan was selected and charged as expected once the trial ended.
I can see you've already reached out and that we were able to assist you in resolving this in a timely manner. If there is anything else we can assist you with, please don't hesitate to reach out again.
I contacted the support team and would like to express my gratitude to Eddie for his assistance. I must say, he was incredibly helpful! Eddie promptly resolved my issue within minutes. His support was truly exceptional!
Thank you for your feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything. :)
Eddie's customer service was excellent and was able to navigate me through my issue seamlessly
Thank you for your awesome review! We're glad to know that you received great customer service from Eddie!
If anything else comes up, please do not hesitate to let us know."
I like the simple, no-gimmicks approach to rewards that Rise.ai offers, and their customer support has been great!
Thank you for the great review and for acknowledging our Customer Support's promt responses!
We're here if you need further assistance on anything else! :)
We've uninstalled this app from our store and now see an outrageous charge for $1919.88 on our bill - What is going on?
Hi there, the charge you're referring to was for the annual subscription plan that was originally selected and enabled on your account.
I'm glad we were able to quickly resolve this once you reached out, and that you’ve since found a plan that better fits your needs by subscribing to one of our monthly plans.
We’d be more than happy to help you choose the pricing plan that best fits your business, please don’t hesitate to contact me directly or reach out to our 24/7 support team.
Wishing you all the best,
Itay
Head of Support
Customer support is very helpful and fast. Eddie was quick and answered all of my questions very thoroughly! Very helpful.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated! :)
Eddie is a legend! He resolved our issue in under 1 minute and kept our customer happy. We are incredibly grateful for his fast, professional and brilliant help!
Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team. Should you require further assistance in the future, we're here to help!
We had an issue with the billing and Hila reached out she was very helpful,also solving the issue on the very same day, we have tried many apps and this was by far the best as customer service is excellent, definitely going to continue using rise in the near future,it has everything weve wanted built into one.
Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from Hila.
We're here to help if anything else comes up. :)
