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Super application, très intuitif, bon parcours clients le support est très réactif et parle français
Je recommande
Very efficient application and, above all, very responsive and dedicated customer service.
Eddie helped me solve a complex problem with our shop and came up with something brilliant! We recommend this application for all sorts of things!
Thanks for all !
Hi there,
This is such a fantastic feedback. Thank you! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you :)
We use this app to manage gift cards mainly and it's very helpful. They have good customer service that offer quick responses.
Thank you for your feedback, and we're glad to know that you find our app helpful in your business!
Should you need help with anything, please don't hesitate to reach out!
Le service support est très réactif et les options de Rise.ai sont très flexibles ce qui offrent un large choix de customisation.
Thank you for your review!
We're delighted to know you could utilize the variety of the app's functionalities and were able to customize it according to your needs.
John has been extremely patient and helpful with the resolution of a bug caused by the add-on of cross-selling app. He helped me fix it all the way. Really appreciated the help.
We are so pleased that we were able to help you with your concern. Thank you so much for this great feedback! If there's anything else we can do along the way, just let us know anytime. :)
I’m so glad we chose this app for our gift cards. It offers great features and runs smoothly. I also want to give a huge shout-out to the support team—they went above and beyond to help us get everything set up. Fast, professional, and genuinely nice people to deal with. If you are looking for a gift card app, this is the one.
Thank you so much! We really appreciate the kind words and are glad you’ve had a great experience with Rise!
Please note that the app cannot be translated!
This means it is only suitable for stores whose main language is English.
A minor but very important detail.
Hi there, Rise.ai enables text customization across nearly all assets. The specific element you inquired about uses Shopify's newest technology, and customization for that piece is launching within the next few weeks.
It seems you've just explored the app briefly, and we'd genuinely welcome the opportunity to support your business.
I personally sent you a message following your thread with our Support team member so feel free to reply there or reach out to our 24/7 team at info@rise-ai.com.
All the best,
Itay, Head of CS
Our experience with Rise has been excellent so far. The platform is intuitive and has integrated seamlessly with our existing workflows. When we did encounter a challenge, Netta on the support team was incredibly helpful—she went above and beyond to understand our specific use case and offered a thoughtful and effective solution quickly. Her responsiveness and care made all the difference. Highly recommend both the platform and the team behind it!
Thank you so much! We really appreciate the kind words and are glad you’ve had a great experience with both the app and our support team.
Exceptional Support from Pauline - White-Labeling Setup Made Easy and during the most crucial time of the year!
I needed to set up email white-labeling for our gift cards to fix deliverability issues (emails going to spam). Pauline from Rise.ai support went above and beyond!
She provided clear DNS instructions for my end and had everything verified and activated within 30 minutes (so FAST).
When we discovered the MX records were interfering with our existing email setup, she quickly confirmed we could remove them without affecting white-labeling functionality.
The result? Gift card emails now land in the inbox with our branded sender address instead of spam. Clean, professional, authenticated emails.
Pauline's technical knowledge, responsiveness, and genuine care for getting this right made all the difference for our brand! This is what world-class support looks like.
Special shoutout to Pauline - thank you for your patience and expertise! That was the fastest turn around ever!
Thank you for such a thoughtful review! We’re so glad Pauline could get everything running smoothly during a busy time.
This app is the only app I've found that works with Flow to create Gift Cards in bulk for a promo we run every year. Setup is extremely easy and Emilie is the best, always very quick to help and fixes any issue we run into.
Thanks for the lovely review!
