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Great support!
Thank you for your review!
We're here if you need further assistance on anything else! :)
Very nice and helpful support.
Easy to install, easy to use for clients.
I highly recommend !
We're glad to know that you had a positive experience!
Should you require assistance with anything in the future, our friendly support team will be ready to help! :)
Amazing App. This is so user friendly. Love it!
Thank you for your feedback! We are excited to see you grow with Rise and please know that we are always here to help so don't hesitate to reach out!
Thank you so much for your assistance on this!
Thank you for your awesome review! We're glad to know that you received a great customer service from John!
If anything else comes up, please do not hesitate to let us know.
As usual, Eddie was an awesome help with a question and a fix. Thanks!
Thank you so much for this great review. We're so happy you love Rise.ai 🙏
Enjoy your Gift Card and Rewards Program - you're awesome 😊
We're LOVING this app so far. Their customer support chat peeps are SO NICE and helpful. 10/10 worth giving this app a go!
Hi there,
Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Very bad experince with that app if you are going to install it beware from it the reason is that they just only want your subscription there app is not problem solving we have purchased their premium plan to issue our customer store credit we created the flow that is ok but it is not runing not added any store credit to the customer when we connect with support they just only answer that we are trying our best and you will surprise that their response time is 3 to 4 hours not serious with their customer they just only want subscription from their customer after wasting our 4 days on this app we found the credityard app very good app, good customer support and solved our problem.bloddy hell app rise.ai
Hello, I'm Yishai, Head of Customer Operations at Rise.ai.
Thank you for taking the time to share your experience.
Your situation involved a particularly complex workflow that required specialized attention from our development team.
During your trial period, our team provided extensive support through multiple emails, scheduled calls, and even ad-hoc assistance via WhatsApp—all aimed at resolving your unique implementation challenges.
At Rise.ai, we pride ourselves on our responsive 24/7 support with average response under 5 minutes. While most technical issues are resolved quickly, some complex cases do require more in-depth investigation and development resources, which we transparently communicated would take additional time.
We value every customer's feedback as it helps us improve. Should you reconsider using Rise.ai in the future, we would welcome the opportunity to demonstrate our commitment to your success and the full capabilities of our digital wallet solution.
Wishing you success with your business, Yishai and the Rise.ai Team
I've been using Rise with clients and now for my own business for years. We operate a Brick & Mortar retail store and issue out store credit at a high volume both online and in-store. We use pretty much every major feature this tool offers.
Today I had a technical issue with our site and Eddie solved all of the issues in a quick and professional manner. He's GREAT!
Rise allows us to automate a significant amount of tasks that I'm not sure Rise couldn't have predicted when they designed the tool.
For example, our store hosts hundreds of event attendees per week and we now are using Rise to automate the overwhelming majority of our prizing / store credit offerings. It's amazing.
The app isn't working at all, the emails don;t send for over a coupleof months, no suport no help, we pay and it's not working!
First and Foremost - GREAT Customer Support - Real Person with REAL knowledge offering REAL help - NOT just another AI bot.
Trust Me - In this Business - It Matters Most
And if that is not enough - THIS AP is SOLID - Well Designed and Easy to understand and use - Thank you to the many people at Rise.AI that must have spent hundreds of thousands of hours creating, debugging and maintaining
