Gladly: AI Customer Support
- 定價
-
提供免費方案
- 廣獲同類商店愛用
- 美國商家
- 評分
- 4.7 (29)
- 開發者
- Gladly Inc
主要圖片圖庫
透過專為成長型企業打造的 AI 支援，自動處理訂單、退貨與各種問題。
這是一款簡單卻強大的顧客支援軟體，專為希望使用 Gladly 頂級 AI 工作流程的精實團隊而打造。當顧客透過電子郵件或聊天室聯絡時，我們的 AI 會自動處理訂單、退貨與常見問題，完全不需要專員協助。當顧客需要真人服務時，您可在單一統整檢視畫面中，掌握每段對話與過往訂單的完整背景資訊並介入處理。別再因為回覆過慢而流失顧客。Gladly 具備您的團隊 (與顧客) 成功所需的一切。
- AI 自動解決：AI 完全無需專員即可處理訂單、退貨與 WISMO (貨態查詢) 問題
- AI 輔助：AI 會收集背景資訊並轉交給您的團隊，有效縮短處理時間
- 對話紀錄：在單一畫面查看每封電子郵件與對話，顧客不需重複說明
- 原生電子郵件與聊天室支援：集中管理電子郵件與聊天室的查詢
- 訂單背景資訊：自動將 Shopify 訂單與運送資料擷取至聊天室中
含有自動翻譯的文字
- 廣獲同類商店愛用
- 美國商家
語言
英文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
- 結帳頁面
- 50+ Integrations
- Attentive
- Klaviyo
- Postscript
- Stella Connect
- Yotpo
類別
定價
選擇最適合您業務的方案。
Gladly Inc 可能另外收取費用，並開立 Shopify 以外的其他發票。 瞭解詳情
免費方案
免費
功能
- 100 次 AI 互動測試
- 適用於聊天室與電子郵件的 AI 專員
- Shopify 產品推薦
- 與 Shopify、Klaviyo 等應用程式整合
- 1 個團隊成員席位
入門方案上限
$250 /月
設定您的每月上限並按使用量付費。包含免費試用版的所有功能，另加在您的支出上限額度內的無限次互動。
功能
- 每次 AI 自動解決 1.50 美元
- 每次 AI 輔助 0.25 美元
- 每位團隊成員每月 120 美元
含有自動翻譯的文字
所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。
評論 (29)
Gladly is a great app and a vast improvement over the previous one we were using that begins with a G and ends with an S. The only reason for 4 rather than 5 stars is that we are a small team and Gladly is primarily designed for large / enterprise companies. We've made it work and are happy, but if you're a small team just keep that in mind, it takes some weeding through the irrelevant enterprise level features to get it optimized.
Thanks for sharing! We've received similar feedback over the last few months, which is why we just launched a version of Gladly built specifically for smaller businesses. It's completely free for 30 days and you only pay when Gladly resolves a customer issue after that. Thank you again for the review!
We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.
Update January 2026 - We've recently deployed Gladly AI across Chat, SMS, Email and Voice and we are very impressed with our resolution rates as well as the ease of AI management within the Gladly toolset.
Definitely recommended if you are looking for a human approach to AI / Automation.
Great app and connection with Shopify. We love the quick actions and the imagery and details that flow through to Gladly to help our CX team handle inquiries even quicker!
支援服務
App 支援由 Gladly Inc 提供。
開發者
發布日期
2021年2月16日
精選分享
其他同類型應用程式
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
