GOAFFPRO ‑ Affiliate Marketing

I've recently installed this App on my store and I found the set-up easy and straightforward. The brief videos for each step (if you're not sure what to do) are extremely helpful.

I've been mostly impressed by the customer service: I'm currently on the free plan and I've had a few questions already which were answered promptly and clearly. Great experience so far.

GoaffPro is easy to use even for newbies like my teammate. There are quite a lot of affiliates on it. As a small business marketing team, I do find this app helpful and profitable for our store.

Contact customer support a couple of weeks ago with a simple commission issue, they couldn't resolve it and referred it to their tech team. Haven't heard a sensible answer from anyone since!!
GoAffrpro really struggle with simplest of issues and have become a bit complacent, i would have a look at other Apps as my issue is so very very easy to understand but they simply are not dealing with it!

The GoAffPro app is easy to set up and customize. It helps track affiliates and sales, automates payments, and gives useful data. It's been reliable over the years, always working well.

This app is not only highly configurable but can handle all my needs and aid conversions. Best of all I just asked a question… I have a collection called monthly sale that changes each month and that collection is on sale at 25% off in the checkout and how do I exclude paying affiliates for something that’s already on sale. They gave me an answer that should work. If you need this type of marketing app give it a shot!

In the world of overpiced SAAS companies trying to gouge their clients, GOAFFPRO is a rare gem that is extremely fairly priced and offers all of the functionalities of their competitors. We LOVE goaffpro. They find a solution for all problems we have. Their software has all the functionality we need. And they have very good pricing.

The app appeared to be functioning seamlessly until October 6th. For the past three months, we've utilized a third-party checkout system without any hitches. However, after making minor tweaks to the affiliate application on October 6th, affiliate orders ceased to be tracked.

The support team seems quick to point fingers at the checkout process, yet we're confident the payment gateway isn't the issue. We feel the team is reluctant to delve deeper into the problem.

Upon going through other feedback, I'm beginning to suspect that some positive reviews might be strategically placed to overshadow the negative ones.

Can you please look into this and explain why the app was operating without any issues with the same payment gateway prior to October 6th?

Great app, even free version offers enough features to start. They need to improve mobile app visually and fuctionally though.

The GoAffPro app offers a good level of flexibility and customization. However, there are several frustrating issues that greatly diminish the overall experience.

Firstly, the default email notifications cannot be edited unless you upgrade to the premium plan. Unfortunately, the default Japanese translation in the app is so poorly done that **all texts require complete rewriting**. As a result, for Japanese users, the free plan is essentially unusable.

I even offered to provide GoAffPro with a flawless Japanese translation for the email notifications — something that would benefit not only my business but also other Japanese shops. Instead of considering this improvement, they chose to push me toward subscribing to the premium plan.

What’s even more frustrating is their customer service. Responses are often unprofessional, unhelpful, and lack basic courtesy. The support team repeatedly provides the same tutorial links that don’t address the actual issues. They seem either unwilling or unable to understand the problems at hand.

Additionally, changes are made to the app without any prior notice, and previously customized templates are frequently reset to their default settings — causing additional inconvenience.

To make matters worse, customer service replies do not include the name or contact information of the representative, making it difficult to hold anyone accountable or follow up effectively.

Overall, while the app has potential, its poor support, lack of communication, and unstable functionality make it hard to recommend.

I just jumped across from another app as I found GOAFFPRO had a much better offering. I am launching a new brand, and so am relatively new to the world of affiliate marketing and I found GOAFFPRO to be a really easy system to integrate for beginners. I'm really pleased with how it operates both from the seller side and the affiliates' side. Plus their support team were extremely helpful and responsive. Highly recommend.