GOAFFPRO ‑ Affiliate Marketing

Good product and good tech support!

So far I am very satisfied with the App. We are using the free version and it offers everything we are needing. I am very impressed with the customer support. They helped me get everything all set up by migrating all of our affiliates into the program and they are fast to respond to emails and answer any questions I have had.

Selected GoAffPro from a few different options and so far it's working great for us.

This app has really helped scale our sales and customer base! The best part about this app is the user interface – our reps love it! I also have to say their support is 11/10. They are always quick to respond and super helpful in setting up very customized structures.

We just moved over to GoAffPro from UpPromote. The API is much more robust and performant and flexible. The platform is easier to use. The support has been outstanding. Highly recommend!

I’ve tested a lot of solutions, and Gopaffro is by far the best. Reliable, high-performing, and super easy to integrate.

Plus, they have a solid API, which makes scaling and automation effortless. Highly recommended.

**Edit to add**

While I do appreciate the more detailed response provided, it was only received after the chat had ended and after I had already submitted this review. If your agent had clarified earlier that the chat was intended for basic inquiries, rather than repeatedly sharing links and duplicating the same information, and had escalated my concern to the appropriate team member in a timely manner, I would not have felt the need to leave this review.

Additionally, at no point during the interaction was there any acknowledgment of the inconvenience or an expression of empathy. Instead, I received a follow-up email that came across as dismissive in tone, requesting that I remove or revise my review.

I would strongly encourage your team to approach situations like this with greater clarity, responsiveness, and empathy. While I was initially open to updating my review to reflect a more positive experience, the way this situation has been handled has not supported that outcome.

Your team wrote the following: "I would like to clarify that chat support is only meant for basic level support. Where they share guide links. The technical team is available at admin@goaffpro.com 24/7, where advanced queries like this for MLM can be clarified ASAP.

While we continue improving our support. We hope that in good faith, you do help us out by updating or removing your review. Your query was answered via the ticket (accurately and precisely).

Would also like to mention, that we checked your previous chats, and ALL of them were answered (with your acknowledgment). "

I would like to add, that in many of those chats, I acknowledge that your team is not answering my inquiry clearly and that I've already read the links provided. I generally end the chat out of frustration because they will not provide further clarity.

All I'm asking is for your team to be empathetic and provide clear and accurate responses. If they can't clarify further, just say that. Don't say 'That's the best I can provide you.' Instead, apologize for the inconvenience, acknowledge that you don't have the information necessary to answer my inquiry, and let me know you'll escalate it to the appropriate team who will get back to me.

As a customer service manager, your experience leaves a lot to be desired.

The app itself is okay, however, their customer support is absolutely terrible. They are very robotic and just paste links to their help articles. Generally, I've already reviewed those and need a deeper explanation. Instead of providing the explanation in a different way or adding depth, they simply copy and paste what is written in the article. This has happened on multiple occasions. They also ask for my URL EVERYTIME. Is that not associated to my account when I ask for help?

Honestly, the terrible support makes me want to reconsider using the app entirely. Good luck getting any questions answered that are beyond the scope of a pre-written, generic support article.

The marketplace for Spanish influencers is not curated. Usually invites are ignored by the influencers, or they send you to an agency which is wiling to make promotion in exchange for an additional fee.
The app configuration is cumbersome, with options scattered in different pages. Look & feel is not consistent with Shopify Experience. Overall I feel like I've wasted the money I paid for the subscription.

Full recomendada, la utilizamos para tener un control de nuestros influencers y poder tener la mejor trazabilidad de nuestras campañas con ellos

The customer service is extremely poor. We explain the problem in detail, yet it seems they’re unwilling to address the issue with their application’s coupon automation feature. Instead, they simply suggest applying a fix in Shopify, but the error persists within their app when creating automated coupons. This renders the automation feature pointless. They fail to provide a solution and refuse to take responsibility for the losses this issue causes to our store.