GOAFFPRO ‑ Affiliate Marketing

Good product and good tech support!

The GoAffPro app offers a good level of flexibility and customization. However, there are several frustrating issues that greatly diminish the overall experience.

Firstly, the default email notifications cannot be edited unless you upgrade to the premium plan. Unfortunately, the default Japanese translation in the app is so poorly done that **all texts require complete rewriting**. As a result, for Japanese users, the free plan is essentially unusable.

I even offered to provide GoAffPro with a flawless Japanese translation for the email notifications — something that would benefit not only my business but also other Japanese shops. Instead of considering this improvement, they chose to push me toward subscribing to the premium plan.

What’s even more frustrating is their customer service. Responses are often unprofessional, unhelpful, and lack basic courtesy. The support team repeatedly provides the same tutorial links that don’t address the actual issues. They seem either unwilling or unable to understand the problems at hand.

Additionally, changes are made to the app without any prior notice, and previously customized templates are frequently reset to their default settings — causing additional inconvenience.

To make matters worse, customer service replies do not include the name or contact information of the representative, making it difficult to hold anyone accountable or follow up effectively.

Overall, while the app has potential, its poor support, lack of communication, and unstable functionality make it hard to recommend.

So far I am very satisfied with the App. We are using the free version and it offers everything we are needing. I am very impressed with the customer support. They helped me get everything all set up by migrating all of our affiliates into the program and they are fast to respond to emails and answer any questions I have had.

Selected GoAffPro from a few different options and so far it's working great for us.

This app has really helped scale our sales and customer base! The best part about this app is the user interface – our reps love it! I also have to say their support is 11/10. They are always quick to respond and super helpful in setting up very customized structures.

We just moved over to GoAffPro from UpPromote. The API is much more robust and performant and flexible. The platform is easier to use. The support has been outstanding. Highly recommend!

I’ve tested a lot of solutions, and Gopaffro is by far the best. Reliable, high-performing, and super easy to integrate.

Plus, they have a solid API, which makes scaling and automation effortless. Highly recommended.

**Edit to add**

While I do appreciate the more detailed response provided, it was only received after the chat had ended and after I had already submitted this review. If your agent had clarified earlier that the chat was intended for basic inquiries, rather than repeatedly sharing links and duplicating the same information, and had escalated my concern to the appropriate team member in a timely manner, I would not have felt the need to leave this review.

Additionally, at no point during the interaction was there any acknowledgment of the inconvenience or an expression of empathy. Instead, I received a follow-up email that came across as dismissive in tone, requesting that I remove or revise my review.

I would strongly encourage your team to approach situations like this with greater clarity, responsiveness, and empathy. While I was initially open to updating my review to reflect a more positive experience, the way this situation has been handled has not supported that outcome.

Your team wrote the following: "I would like to clarify that chat support is only meant for basic level support. Where they share guide links. The technical team is available at admin@goaffpro.com 24/7, where advanced queries like this for MLM can be clarified ASAP.

While we continue improving our support. We hope that in good faith, you do help us out by updating or removing your review. Your query was answered via the ticket (accurately and precisely).

Would also like to mention, that we checked your previous chats, and ALL of them were answered (with your acknowledgment). "

I would like to add, that in many of those chats, I acknowledge that your team is not answering my inquiry clearly and that I've already read the links provided. I generally end the chat out of frustration because they will not provide further clarity.

All I'm asking is for your team to be empathetic and provide clear and accurate responses. If they can't clarify further, just say that. Don't say 'That's the best I can provide you.' Instead, apologize for the inconvenience, acknowledge that you don't have the information necessary to answer my inquiry, and let me know you'll escalate it to the appropriate team who will get back to me.

As a customer service manager, your experience leaves a lot to be desired.

The app itself is okay, however, their customer support is absolutely terrible. They are very robotic and just paste links to their help articles. Generally, I've already reviewed those and need a deeper explanation. Instead of providing the explanation in a different way or adding depth, they simply copy and paste what is written in the article. This has happened on multiple occasions. They also ask for my URL EVERYTIME. Is that not associated to my account when I ask for help?

Honestly, the terrible support makes me want to reconsider using the app entirely. Good luck getting any questions answered that are beyond the scope of a pre-written, generic support article.

GoAffPro was a GREAT option for us to grow our affiliate program! The dashboards were great for tracking and team was always responsive when we needed support. A great option at a reasonable rate.

I've been using GoAffPro with many of my clients and love it. Tried other more expensive and more complex platforms, with all the bell and whistles, but GAP remains reliably, user-friendly and has a really responsive team.