Free Gift Box+Buy 1 Get 1+BOGO

Tom from support is very helpful, easy to use app!

Scammy, Misleading & Unethical – I’m Reporting This to Shopify and Consumer Authorities

I installed the “Free Gift + Box + Buy 1 Get 1 Free” app by GoodApps just to check out the bundle feature. I never activated or used the app—it remained completely inactive on my store.

Yes, I made the mistake of forgetting to uninstall it, but that doesn't justify what happened next.

There was no warning or communication about the trial period ending. When I installed it in March, I wasn't charged, so I assumed the app wouldn't charge unless it was enabled.

Suddenly in April, I was charged $75 USD—when the listed plan after trial was only $20 USD/month. When I contacted their support, their absurd justification was that I got "a lot of orders."

How can they access and read my store's data to determine how much to charge—especially when the app was never enabled or even opened? This is a complete violation of trust, and honestly, it feels like harassment and cheating.

They charged me for a service I never used, and their homepage misleads users with “Free to Install.” This app seems designed to prey on users who don’t uninstall in time.

I am demanding a FULL refund of $75, and I am reporting this app to Shopify (support@shopify.com) and also escalating this to consumer protection authorities. I am also keeping all proofs, emails, and billing records as evidence.

Do yourself a favor—stay far away from this app. There are many ethical alternatives that don’t try to silently exploit users.

GoodApps, your business practices are unacceptable. This must be stopped.

Great app. Easy to use. Easy to setup. Does what it says. Good customer service as well. I only wish I could reorder the gifts in the popup, so if you want them in a specific order, make sure you add the top one first, then second, then third, etc.

Terrible. Don't rely on this app to work with any volume of traffic. Creates all these dummy products off the original one. Publishing new updates then creates heaps of new products. Impossible to track inventory.

Okay, so I had to look for a lot of guides and apps on how to do the process of adding a free product to the cart, and this one is just perfect, excellent and very easy and understandable to use
You can simply design everything in a convenient and simple way and guess what??? It's free!!!

Definitely recommend to anyone looking for a solution to this issue

*** SHOPS BEWARE! ***
DO NOT USE THIS APP if your store accepts discount codes or has collections! If I could give this app negative stars, I would. I know that's dramatic, but the hell that we've been through with this app justifies the drama.

We added this app to our store because we add free gifts at $25 and we were hoping to involve the customers more in the process by giving them choices for their free gifts.

I got it all set up and it was working until we had several customers let us know that their discount codes weren't working and that the free gifts weren't there at checkout. We then toggled the button in the settings that says "Allow discounts in checkout with gifts" (it had defaulted to "disable discounts in checkout with gifts.")

Okay...I wasn't sure why this was even an option. Of course, I want our customers to be able to use their discount codes. I reached out to support about this, and they warned us that this would create ghost products, but they wouldn't cause any issues. Unfortunately, this added a condition to every single one of our collections that says "product type is not equal to ghost_product," effectively adding every single one of our products to every single one of our collections. This has made our navigation useless, confusing customers, and has likely affected sales in the last few days.

Additionally, this app will charge people for their free gift if they do use discount codes at checkout. We've had upset customers and have had to issue refunds. This makes out company look like we're trying to scam people!

I reached out to support again and they confirmed that the app was supposed to add all of our products to all of our collections. That's just how the app works due to the ghost products that it has to make. The app was also working correctly when it charged people for their free items if they used a discount code. These aren't even bugs! It's just a poorly built and untested app! "We are just the beginners, so we are constantly developing and improving our application to make it more user friendly. Thank you for your honest feedback. We will be working hard on it to improve our application in the shortest terms."

This is unacceptable. The Shopify App store isn't a testing ground for incomplete or malfunctioning apps.

People need to be able to use discount codes with your app without it completely messing up our collections and navigation. The whole point of this app is to add FREE gifts to orders, not to charge people erroneously and to erode our customer's trust in our brand. This app should be removed from the store, improved, and TESTED thoroughly before anyone else has these horrible experiences.

I definitely wouldn't trust any of the apps that these folks make. I'm sure they're all untested and not to be trusted.

Very quick with their help and response!

Very responsive customer service. Great app considering its free.

Simple to setup and works great! Also, the support is very helpful.

Very effective app when you want to give your customers something extra so they will feel appreciated to shop on your website.