Omega Google & Facebook Feed
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The Omega app itself was okay. It’s not a bad app, but it wasn’t consistently resolving my Google issues the way I expected. I decided to stop using it and cancel. I was able to resolve those issues using the Google tools already available, and I also decided to build my own app rather than continue paying for a subscription that wasn’t meeting my needs.
My one-star rating is primarily about the billing and support experience. I canceled and uninstalled the app months ago, yet I’m still seeing Omega charges on my Shopify bills despite no longer using it. I contacted support and was told the issue would be addressed, but it remains unresolved.
I’m disputing the charges with my credit card company. I want the charges after cancellation refunded and written confirmation that future billing has stopped.
I want to be fair about the app itself. Once the refund and cancellation issues are resolved, I’m happy to update my review to reflect its functionality and the resolution, rather than an ongoing billing problem.
Hi there,
we’re truly sorry for the frustration and inconvenience this billing situation has caused, especially after you had already canceled and stopped using the app. That’s not the experience we want anyone to have.
We did reply to you by email to address your concerns and move the refund confirmation forward. When you have a moment, please check your inbox (and spam/junk folder) for our message and reply so we can get everything fully resolved as quickly as possible.
Thank you so much for giving our app a chance to support your business. We hope to hear from you back.
Great app and excellent support!
I’ve been using FeedNexa to manage my Google Merchant Center product feeds, and so far it has made the whole process much easier and more manageable. The app gives me a clear overview of my products and feed status, making it much easier to spot errors, disapproved products, and other issues that need attention.
I really like having the product data and feed settings organized in one place. Instead of constantly switching between Shopify and Merchant Center, I can review my product information, check what is being submitted, and make the necessary adjustments directly through the app. The flexibility for managing different markets and product requirements is also very useful.
A special thanks to Tracy for the quick and helpful support. Tracy took the time to investigate my issue, explain the cause clearly, and stayed involved until everything was resolved.
Highly recommended for Shopify stores managing Google feeds!
Thank you, Huliluts Presets, for your wonderful review! We’re thrilled FeedNexa helps simplify your Google feed management, and we’ll be sure to share your kind words with Tracy. If you ever need assistance, our team is always here to help 🚀
I've been searching for a good app to manage our Google Feeds and finally found Omega. It was easy to setup and very straight forward. There was one feature missing where it would pull our compare-at pricing from Shopify Markets catalogs. The team added this feature within 24 hours for me! Very good support and great app, I highly recommend!
Thank you so much for this amazing and detailed feedback 🙌
We’re thrilled to hear that Omega has been a great fit for managing your Google Feeds and that the setup was easy and straightforward.
We’re especially happy our team could quickly add the Shopify Markets compare-at pricing feature you needed within 24 hours. Feedback like yours helps us keep improving the app and building features that truly support merchants’ needs.
Your recommendation means a lot to us. If you ever need anything else or have more suggestions, we’re always here and happy to help 🚀
They are really amazing and very professional! They do everything I need and honestly, so much more. They take care of pretty much everything for me. I highly recommend their apps!
Your kind words mean so much to our team, The Saint 54! Thank you for your trust and recommendation; we're always here whenever you need a hand.
Easy product setup and immediate customer support, recommendable.
Thank you for your wonderful review of the FeedNexa Google Shopping Feed app! 😊 We're thrilled to hear that the product setup was easy and that our customer support was able to assist you immediately. 🌟 We truly appreciate your recommendation and are always here to help if you need anything else! 🚀🙌
A must-have plugin for selling on Google Shopping.
I installed FeedNexa Google Feed to connect my Shopify catalog to Google Merchant Center, and it made the whole process incredibly easy. The interface is clear, the settings are well organized, and—most importantly—it automatically generates complete, up-to-date feeds without any manual effort.
Thank you for sharing your experience! 🌟
We’re so glad to hear that FeedNexa Google Feed has made managing your Shopify catalog and connecting to Google Merchant Center so seamless. It’s great to know that the clear interface and automated features are helping save you time and effort. If you ever need assistance or have questions, we’re here to help. Thanks for choosing FeedNexa to power your Google Shopping success! 😊🙌
Good support and have helped with a few questions and initial bugs. The interface is easy to use and not over complicated like other feed apps I have tried. It is currently missing a key feature around sale pricing but im informed this will be ready soon.
Thank you so much for the detailed and honest review! ⭐⭐⭐⭐
We’re glad to hear that you found FeedNexa Google Shopping Feed app easy to use and appreciated the support in resolving your questions and initial bugs. Your feedback about the sale pricing feature is noted — and we're excited to bring it to you soon! Thanks again for trusting us — we're here whenever you need. 🚀🛍️💬
App is quite buggy, the multi feed api function for multiple countries doesn't really work, they had to use the XML feed instead.
The dev team need to introduce an input in the app to allow user to update the feed label otherwise it can't be updated properly on the GMC. The number of products for each country can't be synced properly
Also, if you are a clothing store, you can't map the size unless you are on their Scale plan which means you will get a warning of limited product visibility on the GMC if you are on the lower plan.
Thank you for sharing your detailed feedback with us. We’re sorry to hear that your experience has not fully met expectations, especially regarding the multi-feed API, feed label updates, product syncing by country, and size mapping for clothing products.
Please rest assured that our product team is taking your feedback carefully and is already reviewing these points to improve the app so it can serve your business better. We truly appreciate you pointing out these specific issues, as they help us identify where improvements are needed most.
We’ll keep you posted via email with any updates or progress from our team. Thank you again for your honest feedback and for giving us the opportunity to improve.
I've tried a lot of different apps, but this one is the easiest to use.
Since moving to a multilingual store, the number of products has increased so much that I've been having trouble with lots of errors, but this app seems like it will solve that problem.
I've only just started using it, so there are still parts I don't understand, but I'd like to become adept at using it.
The support was also responsive, which was very helpful
Thank you so much for the thoughtful review! 😊 We're thrilled to hear that FeedNexa Google Shopping Feed is making things easier for your multilingual store 🛍️🌍. It means a lot to us that you find the app user-friendly and that our support team could assist you quickly ❤️. Don't worry — we're here whenever you need help becoming a FeedNexa pro! 🚀💙
Exceptional Service from Tracy at FeedNexa!
I had an amazing experience working with Tracy from FeedNexa. She was incredibly knowledgeable, professional, and always went the extra mile to ensure everything ran smoothly. From setting up my Google feed to optimizing it for the best results, Tracy’s expertise made a huge difference. She was responsive, patient, and took the time to explain things clearly.
Thanks to her support, my product listings are performing better than ever! I highly recommend Tracy and FeedNexa to anyone looking for top-tier feed management services.
Wow! 🤩 Thank you for your ⭐⭐⭐⭐⭐ review! We're beyond thrilled to hear about your amazing experience with Tracy and FeedNexa Google Shopping Feed app! 🚀💙 Tracy always goes above and beyond, and we're so happy she could help optimize your feed for the best results. If you ever need anything, we're always here for you. Happy selling! 🛍️✨