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I had a very positive experience with Simprosys support. The support agent was patient, professional, and helpful. She guided me step by step, explained the technical aspects clearly, and carefully checked my conversion tracking and Google Ads configuration. I really appreciated her patience and thoroughness. Thank you for the excellent support!
I am extremely satisfied with the app, which works perfectly and offers a wide range of features, as well as with Simprosys’ continuous development.
I have also contacted customer support twice for assistance with specific issues related to my setup. On both occasions, I received a quick and effective response, along with attentive and helpful support.
I highly recommend Simprosys and am very satisfied with both the app and the service.
Merci beaucoup au support pour son aide précieuse, étape par étape quand on ne sait pas comment faire. Les tutoriels écrits et vidéos sont correctes, mais c'est agréable de pouvoir parler à des humains pour être sûr de ce qu'on fait et éviter toute erreur.
Jiothy has been a very great help, he walk me through to create costom label for my ads feed. thank you for your kindness and patience
Le service client a été absolument excellent, ils ont pris du temps et on répondu rapidement à toutes mes questions et problèmes que j'ai rencontré. Merci !!
I've been using this app for over 5 years, and it's always been easy to use and manage. I recently ran into an issue and contacted support for the first time in all those years. They were fantastic! They responded quickly, helped me resolve the issue, and provided excellent support throughout the process.
Great app, great customer service, and I would 100% recommend it!
I ran into a complex feed override issue with multi-country setup, but their support team diagnosed and fixed it within a single day! The app itself is incredibly powerful for managing multi-currency feeds, and their responsiveness is second to none. Truly a 5-star experience!
I had some issues with Google Ads, the team walked me through options and supported the process to resolve the issue. I am new at managing Google and Google Ads in house so was super nervous to manage all this technical elements. The team is extremely patient and explained to me in a way that I understood and answered all my questions. They also assisted me with step by step via screenshare.
Upon completing the set up, they tested the order to make sure all the data was correctly tracking and showed me. Highly recommend this app and recommend support! Extra thanks to Mehul :)
This app helped us get our feed working in GMC when no other process we tried worked for us. Great product! Support also generated a feed for Open Ai GPT Ads quickly. Highly recommend!
Great app and excellent customer support. The support team was very responsive and helped me understand and clean up my Google Merchant Center feed and tracking setup step by step. Clear explanations, quick responses, and very helpful technical guidance. Highly recommended!